FM Email Issue on Office Network

["... you mean these fans?"]

We have a solution in a Printing company where everybody can access their email via my "print / email" script except for one guy.  He get this error message when he choses "Email".

When I ask him what happens when he clicks "Switch To" he tells me that he get a list of all different applications.  My user has not clue nor do I.

So I am not sure exactly what to say here.  Can we help him ?? Is this an issue with their network and not for us as their solution developer ??

I would like to provide a solution here, if possible and if anybody could make some suggestions we could try with this user I would be grateful.

 

Thank you.

Tom

[JerrySalem]

I saw this once. I had the guy with the problem restart outlook and that took care of it. 

Also there is an issue in fm14 and external mail programs and 32/64 bit versions. I would check that out too. 

["... you mean these fans?"]

Jerry,

The customer doesn't have 14.  They have 13 but we host on a 14 server.  Would the the recent update issue for the 14 servers have anything to do with it ?

Thank you

Tom

["... you mean these fans?"]

The customer restart his computer every morning.  Is there any other idea where to look for a solution.

I would b grateful.

 

Thank you

Tom