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Lost Auth.net CIM payment method

Allen Poole
in 360 Works General Support

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If I use CCProfileCreatePayment to submit a credit card number and expiration date to Authorize.net and their token gets lost on my end, trying to re-submit the same card information returns an error saying that the card is a duplicate of an entry that already exists in the CIM... but doesn't give me the token for that entry such that I could run a charge against it, delete it, or update it.  If I lose a token for a CIM record, how can I get it back or delete the CIM record?

  • Author

Work-around I've found so far: deleting a CIM customer profile seems to delete its associated CIM payment profiles, allowing me to give the customer a new profile and then re-add card details corresponding to a (previous, now deleted) payment method with lost token.

  • 3 weeks later...

You can log directly into the authorize.net web portal to delete payment profiles, that's what I would recommend. Sorry for the slow response.

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https://fmforums.com/topic/98114-lost-authnet-cim-payment-method/
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