Problem using Outlook as email client

[Philip Jenks]

Hello

I have a script which includes the creation of an email, using Email client. It has been working fine, but one of our staff has upgraded to Outlook 2016 and now, when he activates that script, he gets a message from Outlook saying::

"Either there is no default mail client, or the current mail client cannot fulfil the messaging request. Please run Microsoft Outlook and set it as the default mail client."

He's done that, but still no luck. From what I read elsewhere there may be an incompatibilty between Outlook and Filemaker 14 - something to do with 32-bit and 64-bit.

Has anyone else had this problem and do you know the solution?

Thanks

 

 

[JerrySalem]

Are both FileMaker and Outlook installed as 64 bit apps?

have you tried using the open URL script step?  (Use the MailTo link not http)

 

Jerry