LS,

A client of mine has installed a 32bit FM14v4 client on a 64bit Win7. Now when I do : save as Pdf the pdf turns up with empty fields.

Does anyone else have this problem ? 

 

Add : I does not seem to be a problem with FM14v4 64bit, but as they are using Outlook32 bit they get bitten by the other know issue of mixing 64bit FM with 32bit Outlook.

TIA

Do they have v4 of 14 installed?

Do they have any Acrobat products installed?

Hi Wim / All,

They do not seem to have any Acrobat products installed en they do have FM14v ( 32bit ). Problem does not seem to occur with 64bit.

However, I noticed one part being printed ( I removed it from the screenshot as it contained sensitive info ).
Looking further into this I noticed that this static text part had Arial as the font. The other parts all had 'Helvetica'.

After going thorough every label/field and changing the font to Arial, the report resumed printing as normal.

Very strange...