Sync Fails to complete on Update from 2.4 to 2.6

[ScottVan]

Upgraded from 2.4 to 2.6 and MS has failed to sync again. It deleted all records in synced tables then it crashed my server. I restarted it but think I need to flush out records in a specific table in order to start the sync process over correctly? I don want to start MS again until I think it will complete. Large db - around 4m records, Oracle to FM Server 14.

Thanks!

Scott

[Caleb360Works]

ScottVan,

If you could navigate to the MirrorSync page you use to download the configuration client, near the bottom should be a link titled "Send problem report and log files". Click that, fill out the form, and submit it. Someone here should be able to look at your logs from there and help you get up and running again.

[ScottVan]

My server is reasonably secured from the internet..." The bug report could not be sent: java.net.ConnectException: Connection timed out: connect"

Any other way to get this to you?

[Caleb360Works]

ScottVan, just send the latest log to us @ [email protected] (attach it). Machine specifics would be nice as well. The locations for the logs are as follows:

Mac

/Library/360Works/Applications/logs

Windows

C:\Program Files\360Works\Applications\logs

Send us the one that starts with "MirrorSync" and the most relevant date. We would recommend reproducing the issue and then grabbing today's logs.