All layouts randomly change to weird "[email protected]" font

[Guy_Smith]

This is getting frustrating:  About ten percent of the time I open a file, all of the layouts are displaying in a font named [email protected] or, less commonly, [email protected].  If I close and reopen the file a number of times, the problem will sometimes self-correct and show the normal fonts (I only use Arial, Calibri, and Times New Roman), but sometimes I have to go through every layout and reset the fonts.  This only happens to my FMP 15 files - no other programs have been affected. 

 I have attached a screen shot for clarification.  Any ideas?

Thanks,

Guy

Weird font example.pdf

[Josh Ormond]

Google resetting the font cache. Once the font cache is cleared, you should see that happen much less often. Most of the machines I had to do this with never had the problem again.

[Guy_Smith]

Thanks, Josh -  I sure appreciate the quick response!

I'll have to get my IT gurus to get that done - they have our computers locked down pretty tight, but I'm glad to hear that it's not terminal!

[Fitch]

I thought the culprit was Adobe temp files. Usually restarting the PC fixes it.

[Guy_Smith]

Hmmm... Could be.  I already reset the font cache and the problem went away - if it comes up again, I'll try the restart trick and see what happens.  

Thanks for the added insight.

[Josh Ormond]

14 hours ago, Fitch said:

I thought the culprit was Adobe temp files. Usually restarting the PC fixes it.

It does sometimes. But not always, and not always permanently. At a previous employer we ran into the problem a few times, until I reset the font cache.

Edit: ( Tom was correct also. The Adobe cache was also part of the problem. )

This is FMI's official response on it.  http://help.filemaker.com/app/answers/detail/a_id/15419/~/some-fonts-are-replaced-with-an-unreadable-.tmp-font

Some fonts are replaced with an unreadable .tmp font

Answer ID: 15419

Products

• FileMaker Pro
•    15.x
•    14.x
• FileMaker Pro Advanced
•    15.x
•    14.x

 

ISSUE:
FileMaker, Inc. is aware of an issue that replaces some fonts with an unreadable .TMP font comprised of symbols.

WORKAROUNDS:

• Update to the latest version of Adobe Reader.
• Delete the Windows font cache at C:\Windows\System32\FNTCACHE.DAT and restart the machine.
• Delete the Adobe cache inside C:\Users\<username>\AppData\Local\Temp\acrord32_sbx\
• Use a zoom level other than 100%.

 

Created: Nov 17, 2015 11:41 AM PST 
Last Updated: Jun 09, 2016 07:41 AM PDT