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I'm trying to integrate my FM solution with Freshdesk, a helpdesk web app that uses GET and PUT commands over HTTP. My first challenge is to retrieve a ticket from Freshdesk. According to the API documentation, all I need to do is (for ticket ID 200):

curl -v -u user@yourcompany.com:test -H "Content-Type: application/json" -X GET 'https://domain.freshdesk.com/api/v2/tickets/200'

I'm happy I made it work in Mac OS Terminal! but now I would like to use it within FM and the Base Elements plugin seems a good option, so I made the following script:

Set Variable [ $header; Value: BE_HTTP_Set_Custom_Header ( "Content-Type" ; "application/json" ) ]
Set Variable [ $get; Value: BE_HTTP_GET ( "https://domain.freshdesk.com/api/v2/tickets/200"; "user@yourcompany.com"; "test" ) ]

I expect to get the json data into the $get variable but I just get user@yourcompany.com in it.

The documentation for BE plug-in is not for newbies like me and there's something I don't do right. Can you help me with this or at least point me to a place where I can learn a little about it?


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