Portal in Web Direct

[rtor451]

I have developed an work order intake form on Web direct.  The problem I'm having is that some users can't see a portal I have to enter certain information.  Whereas most users do not have this problem.  This is occurring on window users using Chrome.  I am using FMP 16 and Server 16.  

Does anyone has any idea why this is occurring. Is this a chrome or windows problem?    

 

[IdealData]

Does the version of Chrome meet the minimum for WebDirect. Minimum is v55.

[rtor451]

yes, what my IT guys are saying is that it might be a java issue.