I see many posts that go for days without anyone from 360 Works responding to them.

Why waste your customer's time if you are going to ignore our questions?

I see them answers posts regularly. Is your matter urgent? Call them. They are very responsive and some of the best customer support in the community. 

This support forum is just one avenue of support. 

Yes, my matter is urgent and I am using what they describe as the "Official 360 Works Product Support Forum" to seek an answer. As you can see the forum is full of many unanswered questions. If they are not going to respond to their paying customer's questions they should just shut this thing down and stop wasting their customer's time.

50% of the posts on the first page of this support section (10 of 20) have zero responses. Some of these dating back 6 months.

Edited March 30, 20196 yr by HALBURN

You are looking at the wrong metric. You are missing data. You don’t know how many of these items were resolved off-forum. FMForums provides the space for them, and while it is “official”, that in no way says it is the primary or expedited course. 

Call them or send an email to their support address. 

 

Quote

 If they are not going to respond to their paying customer's questions they should just shut this thing down and stop wasting their customer's time.

We do answer forums post regularly but if your issue is pressing then you should contact us via phone or email. Our phone number is 770-234-9293. We are open Monday-Friday 10AM-6PM. You can also email us at [email protected] and our support system will create an official support ticket for you. We typically answer emails the same day but sometimes can take up to 48 hours if we are experiencing a heavy flow of support.  In the future, if your posts here go unanswered or you cannot wait, please use the avenues stated here.