Jump to content

Hosted Files on Server 18 not Opening


Recommended Posts

On a clean install of Filemaker server 18 on a windows box running W10 Enterprise edition. 

The hosted files shows "Opening" from the Admin console, and that is how far it can go. The files never get opened.

Have done couple of restarts but same problem. 

Have tried both encrypted and non encrypted files, same problem.

Any advice on what might be the cause?1164249364_Screenshot(2).thumb.png.de7b88f9f526b615c403e8ce1b50c9dd.png410335645_Screenshot(1).thumb.png.8b5beb4f7564f3fe63afb3bd5f3977c2.png

Link to post
Share on other sites
13 hours ago, Agentshevy said:

Filemaker server 18 on a windows box running W10 Enterprise edition

Not supported; so expect any kind of issues.

Link to post
Share on other sites
Posted (edited)
4 hours ago, Wim Decorte said:

Not supported; so expect any kind of issues.

Following your reply, I spun up Windows server 2016 Datacenter on VM.
The whole installation went smooth without any issues.
However, I am still getting the same issue. I don't know what I am missing.
I had restarted the server twice, but to no avail.


shot.thumb.png.a78d66353ad4b3f8f6de583d979fe65d.png

Edited by Agentshevy
Link to post
Share on other sites

The FMS event log (also echoed into the Windows application event log) should tell you the reason why it doesn't want to open.

The screenshot shows a red icon meaning that FMS is still verifying the files, at the end it should turn blue for hosted or gray for closed.

You may also want to confirm from the command line by issuing this command:

fmsadmin list files -s

and verify that both interface show the files as closed.  If the CLI shows differently then log out the browser admin console and issue:

fmsadmin restart adminserver

How much processor and memory resources did you assign this VM?

 

Link to post
Share on other sites
Posted (edited)

At the moment, the VM has 2 processors, 4 Cores, 8GB RAM
The icon goes from Red to Grey. I will check through with the instructions you posted and see what happens.

Thanks for your reply

Edited by Agentshevy
Link to post
Share on other sites
29 minutes ago, Wim Decorte said:

The FMS event log (also echoed into the Windows application event log) should tell you the reason why it doesn't want to open.

Here is the output of the event log fileShot3.thumb.png.f8185efcbaabcdc6116e9cbdb5c14408.png

 

Here is the output of the command line

Shot2.thumb.png.fa3a17eef161c38baa4a4e644abfd6e3.png

Link to post
Share on other sites

What we'd be looking for is the output of the event log after you tried to manually open the two files.  Either from the CLI (fmsadmin open) or from the console.

Also: you may want to turn of data restoration, it's been known to harm files.  On an FMS18 installation it is on by default, on FMS19 it is off by default.

Link to post
Share on other sites
1 hour ago, Wim Decorte said:

What we'd be looking for is the output of the event log after you tried to manually open the two files.  Either from the CLI (fmsadmin open) or from the console.

Also: you may want to turn of data restoration, it's been known to harm files.  On an FMS18 installation it is on by default, on FMS19 it is off by default.

I do get errors each time I try to open the files from the command line.

Shot4.thumb.png.6080f6b825d7ae896950725f07bbf2c9.png

 

At first I was able to get event log from the console. But after turning Off data restoration, I am not able to get event logs

Shot5.thumb.png.e635b05d939140f4c64a7e8edb327120.png

Link to post
Share on other sites

Use the windows event viewer, or open the event.log file directly from the FMS logs folder.

something clearly is off with the installation. Is this on a pristine windows or is there other things running?

Link to post
Share on other sites
10 minutes ago, Wim Decorte said:

Use the windows event viewer, or open the event.log file directly from the FMS logs folder.

something clearly is off with the installation. Is this on a pristine windows or is there other things running?

There is nothing else on the server, newly installed on vmware.
Only filemaker server has been installed.

Have gone through the event log file, couldn't find anything new.

Event.log

Link to post
Share on other sites

Something is clearly off somewhere in there...

This is in the log:

2020-06-06 16:57:13.714 +0100    Error    701    CTU24    Java Web Publishing Engine process has terminated abnormally.

That shouldn't happen on new machine with no load on it.  Same with the error you get with the simple command lines.

You could try and install the 18v4 updater to see if it will rectify things.  Or download the full v4 installer, remove v3 completely (including renaming the leftover 'filemaker server' folder in 'program files').

Link to post
Share on other sites
2 hours ago, Wim Decorte said:

Something is clearly off somewhere in there...

This is in the log:

2020-06-06 16:57:13.714 +0100    Error    701    CTU24    Java Web Publishing Engine process has terminated abnormally.

That shouldn't happen on new machine with no load on it.  Same with the error you get with the simple command lines.

You could try and install the 18v4 updater to see if it will rectify things.  Or download the full v4 installer, remove v3 completely (including renaming the leftover 'filemaker server' folder in 'program files').

 

I did uninstall 18v3 and renamed the letover folder as filemaker_old

Downloaded and installed 18v4
I used default settings all through (No changes made to the settings)
The only change made was to turn Restoration OFF using the command line..

I cant get the default Sample file to open. Same issue

 

Event.log

Link to post
Share on other sites

Not much more that I can contribute without getting my hands on the machine and poke around.  Feels like there is something very non-standard about the machine and/or Windows.   Something clearly is running interference.

Link to post
Share on other sites
Guest Priyabrata

I had the same issue during the weekend.
I was installing FMS 18 and 19 in Win 10 Machine and had the same issue.
After spending 8hours, i found this and it some what kind of helped me solved the issue and came up with below steps.
 

https://community.claris.com/en/s/question/0D50H00007zAbahSAC/fms-setup-does-not-work-on-1th-june-2020-but-after-changing-date-to-2019

The process i followed.
I had to disable my internet.
Changed my system time back to some date back in May.
And then i installed FMS 18 and all the files opened fine.
And then after that i changed the time back to the current time and enabled the internet.
Restarted the computer everything worked fine.

Hope it helps ! :)

Link to post
Share on other sites

It turns out that the default certificate in CStore/LicenseFile/DefaultCert.fmcert is only valid through June 1 2020. Just import a valid license certificate and it fixes it. Hard to find since there are no errors reported in the event log.

I reported the issue, so hopefully it will get fixed in the next point update.

Link to post
Share on other sites
1 hour ago, Guest Priyabrata said:

I had the same issue during the weekend.
I was installing FMS 18 and 19 in Win 10 Machine and had the same issue.
After spending 8hours, i found this and it some what kind of helped me solved the issue and came up with below steps.
 

https://community.claris.com/en/s/question/0D50H00007zAbahSAC/fms-setup-does-not-work-on-1th-june-2020-but-after-changing-date-to-2019

The process i followed.
I had to disable my internet.
Changed my system time back to some date back in May.
And then i installed FMS 18 and all the files opened fine.
And then after that i changed the time back to the current time and enabled the internet.
Restarted the computer everything worked fine.

Hope it helps ! :)

Wow!! and that does it.. Thanks buddy

1 hour ago, Mike Duncan said:

It turns out that the default certificate in CStore/LicenseFile/DefaultCert.fmcert is only valid through June 1 2020. Just import a valid license certificate and it fixes it. Hard to find since there are no errors reported in the event log.

I reported the issue, so hopefully it will get fixed in the next point update.

Thanks 

On 6/6/2020 at 10:46 PM, Wim Decorte said:

Not much more that I can contribute without getting my hands on the machine and poke around.  Feels like there is something very non-standard about the machine and/or Windows.   Something clearly is running interference.

Thanks for your support.. I am so grateful

Link to post
Share on other sites
1 hour ago, Guest stuart russell said:

try this

 

fmsadmin set serverconfig securefilesonly=false

Thanks for the reply. 
The issue was with filemaker's default cert 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Similar Content

    • By Spidey
      Hi,
      I have two table: Invoice and Customer.  I like to have the total of all the invoice for a customer between certain date in the Customer portal that show all the customers, but I got a error when I try to debug..
      ExecuteSQL("SELECT SUM(I.TotalAmount) FROM Invoice I JOIN Customer C ON I._kf_CustomerID = C.__kp_CustomerID WHERE date(I.InvoiceDate) between date(C.SearchFromDate ) and   date(C.SearchToDate )" ; "" ; "" )
      I have an error and couldn't figure it out.  Thanks...
      KC


    • By Todd Dignan
      I have a client that has been using a send email script step  that brings up the outlook email client on the desktop.  This as worked for years no problem.  It has stopped work on 3 of 35 computers within the last two weeks.  I talked with there IT personal and they have assured me that no updates have happened.  The actual error is -
      Microsoft Office Outlook
      Either there is no default mail client or the current mail client cannot
      fulfill the messaging request.  Please run Microsoft Outlook and set it as
      the default mail client.
       
      I have double checked with system default  and Outlook's settings.  Both are set to default.
      The client is using the latest version of office 360's and the latest version of FileMaker 18 advance. Both 64bit.
      Any suggestions are welcome.


    • By tbcomputerguy
      I have an excel sheet that controls bills of ladings for a forestry company.  In the example you can see that there is lots going on with this Bill.  It has a payperiod, mill, truck that delivered it, etc.
      I would like setup a database to monitor this.  The fields CT1, CT2, Skid1, Skid2. PROC1, PROC2 are all contractor numbers.  There are 6 contactors.  The percentages in each line are the amount of the volume they performed  In the third line there is a value in CT1 only...they get 100% of the volume.  I can figure out most of this, but am stumped on how I can monitor when a contractor does multiple jobs..ie in line one, contractor 5, cuts and skids.  All 6 contractors could be involved in one BOL. Each one of these jobs, cutting, skidding and processing each has their own respective rate of pay as well.   I think i need a way to break down each line so that I can produce pay summaries for each of the contractors.  I had started this years ago, and thought I asked in a forum, but can't remember where.  Nonetheless, they stopped using multiple contractors per load...Now they have returned, so I am back at it.  So if this is a repost from years ago I apologize.  
      Thanks in Advance
      tbcomputerguy
       
       

    • By dancer5678
      I am using Filemaker Server 18 on Windows Server 2012 R2
      Been using it for years with no issues
      Currently when I log in to the console it is very sluggish.
      When I get to the Dashboard it shows No databases, then it auto refreshes and the database list appears.
      Within 15 seconds of scrolling the database list to open files the screen refreshes. This situations is happening over and over in a loop.
      Any Thoughts on what is causing this issue?
       
       
       
       
    • By stevaroni
      I get an error 3 when using a script to Export Records via WebDirect. Using FileMaker Server 18 and have tried both Safari and Chrome both with same results. I have tried using the temporary path, desktop path, and documents path. I have tried using with the automatically open and not. I have tried writing a tab delimited and comma delimited file. Does anyone have ideas I haven't yet tried?
  • Who Viewed the Topic

    2 members have viewed this topic:
    alanf  imcfresh 

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.