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Can't send an email with outlook through filemaker


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First of all, sorry if I can't explain me properly. I am not a user of the filemaker, but my work colleagues are having problems with it.

They use the filmmaker 10 (32bits) and Office 365 (64bits) on windows 10 (64bits). The filemaker 10 never had problems opening the "new email" window in Outlook. Some months ago(can't be precise), when it calls for Outlook, it just doesn't do anything, no error, nothing... doesn't matter if Outlook is opened or closed, it doesn't show open the "new email" window.

We tried different computers with the same versions and it works, but is happening in 3 computers. They are both HP, I even though the problem was related the bloatware that hp installs, since is the only similarity about them, but why now?

Here is the error on the event viewer:

Faulting application name: FileMaker Pro.exe, version:, time stamp: 0x4a3ad6bc
Faulting module name: ntdll.dll, version: 10.0.19041.844, time stamp: 0xa9ac4e88
Exception code: 0xc0150010
Fault offset: 0x00098c0d
Faulting process ID: 0x2454
Faulting application start time: 0x01d9139c270c317a
Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 10\FileMaker Pro.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 58685bef-61e2-485d-83c8-3a4427c3b0c9
Faulting package full name: 
Faulting package-relative application ID:



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  • 3 weeks later...

FileMaker and Office have to be the same bit-versions. Since FileMaker started 64bit versions with v14 you either update to a 64bit version of FileMaker or downgrade your Office to 32 bit.

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