Print Dialog missing "Copies & Pages" in OS X

February 25, 200421 yr

Hey folks,

Anyone else ever see this?

We have an OS X machine running fm 6.0 (databases on fm server). Occasionally, the print dialog "loses" the Copies & Pages screen. it's just not there in the menu. When hitting cmd-P, you're taken to the Layout screen (that's the PRINTER'S layout screen -- pages per sheet, border, etc). The other screens seem to be there, but not Copies & Pages. Switching to other apps, the print dialog is fine; all is there. Restarting filemaker seems to fix it (at least until next time), but I was wondering if anyone else ever saw/heard of this. The specific printer doesn't matter, it is the same when printing to any printer.

Thanks,

Jeff

February 25, 200421 yr

Make sure you are using FMP 6.0v4 -- the v4 patch level is available from the FMI web site.

Also update your system software, and your printer driver if it's not supplied with X.

February 26, 200421 yr

Yes, I have seen this at a clients site running on 10.2.x. Maybe 10.3 fixes it, what version are you using?

February 26, 200421 yr

I have this problem on 2 machines running FMP 6.04 and MacOS10.2.6 but the same problem preceeded this when running 9.2.2. I thought it may have been linked to HP printer software as another symptom occurred at tyhe same time when going to layout view - the top half of the tools palette was replaced or overlaid by a graphic that is part of the HP printer "Image Quality" dialog. If I change the printer and/or presets while these symptoms are occurring, FMP crashes.

I haven't had time to check it out more specifically as I need the printer drivers and I also haven't upgraded to 10.2.8 yet as I won't have time to sort things out if there is a problem with the upgrade. I'll get a chance to sort it out in the next month or so.

I'll be following this thread with interest.

Murray

February 26, 200421 yr

Author

Running 6.0v4 on 10.2.8. I'm glad I'm not the only one having this issue. Well, maybe glad isn't the right word, but you know what I mean.

Right now only a couple of machines here are running Panther, then they don't use the database, so it'll probably be a while before I can learn if it's fixed in 10.3.