All,

I need to generate a report for the Computer Operations Center and have gotten everything to work with the Start Date and End Dates, but now I need to have the Operators print a report with events that they either Opened or Closed during their shift.

I have gotten it to work when I enter their name in either the field "gt_op_on_duty" (the person who entered the call) or in field "gt_op_clos_call" (who closed the call) but what I need is an OR statement, matching any records that has them Entering the call or closing the call.

Any ideas?

Jim

All,

I need to generate a report for the Computer Operations Center and have gotten everything to work with the Start Date and End Dates, but now I need to have the Operators print a report with events that they either Opened or Closed during their shift.

I have gotten it to work when I enter their name in either the field "gt_op_on_duty" (the person who entered the call) or in field "gt_op_clos_call" (who closed the call) but what I need is an OR statement, matching any records that has them Entering the call or closing the call.

Any ideas?

Jim

All,

I need to generate a report for the Computer Operations Center and have gotten everything to work with the Start Date and End Dates, but now I need to have the Operators print a report with events that they either Opened or Closed during their shift.

I have gotten it to work when I enter their name in either the field "gt_op_on_duty" (the person who entered the call) or in field "gt_op_clos_call" (who closed the call) but what I need is an OR statement, matching any records that has them Entering the call or closing the call.

Any ideas?

Jim

If you are doing in directly in find mode instead or running a script, you can just put John Doe in the "gt_op_on_duty" field, then create a new request (same Ctrl-N, as creating a new record ) then enter John Doe into the "gt_op_clos_call" field. This will allow you to find this data in both fields.

Another way you can accomplish is to create a global text field and then create a script to do the same thing of adding a new request.

If you are doing in directly in find mode instead or running a script, you can just put John Doe in the "gt_op_on_duty" field, then create a new request (same Ctrl-N, as creating a new record ) then enter John Doe into the "gt_op_clos_call" field. This will allow you to find this data in both fields.

Another way you can accomplish is to create a global text field and then create a script to do the same thing of adding a new request.

If you are doing in directly in find mode instead or running a script, you can just put John Doe in the "gt_op_on_duty" field, then create a new request (same Ctrl-N, as creating a new record ) then enter John Doe into the "gt_op_clos_call" field. This will allow you to find this data in both fields.

Another way you can accomplish is to create a global text field and then create a script to do the same thing of adding a new request.

I created a global as you indicated, what would that script look like?

I created a global as you indicated, what would that script look like?

I created a global as you indicated, what would that script look like?

got it!

one more thing off the list, sweet.

Thanks

Jim

got it!

one more thing off the list, sweet.

Thanks

Jim

got it!

one more thing off the list, sweet.

Thanks

Jim