solutions wanted Has anyone used Filemakerpro to keep track of IT help desk tickets?

[clarissairene]

Help, Please!

We have purchased version 7 to help us keep track of simple help desk work orders. We will only get about 2-5 a day. Has anyone seen or created a help desk database? If so can I see it to help give me an idea?

Thanks,

Clarissa

[email protected]

Edited September 8, 2005 by Guest

[BrentHedden]

I'm not aware of any HelpDesk system for version 7, but my company is using an older one for V6. It's published by Simply Amazing Software. They no longer support the FileMaker version, but the program is still available for download at

http://www.download.com/HelpDesk-Pro/3000-2064_4-10253565.html?tag=lst-0-1

It's a good system, and you should be able to tweek it to your needs. Hope that helps!

[stanley]

Clarissa:

One of the consultancies I work with has a help-desk job ticketing system using FMP7, which all their techs access via their web browsers - it's published on the web via IWP. It's pretty nifty, and if they'll let me, I'll do a screen-grab of the main page for you, so you can get an idea.

-Stanley

[clarissairene]

Hi Stanley, that would be great if I could just view the front page and see how they have it set up. I have no clue where to start!

Thank you.

My email address is [email protected]

Brent- thanks for posting that link. I am going to take a look at it right now.

[grumbachr]

You might check out IT Journal Lite. at $35 it looks like a good cheap solution

http://www.bigabytes.net/ITJournalLite/index.php

grumbachr

[stanley]

Clarissa:

The consultancy I mentioned was unwilling to let me do a screen grab of their ticketing system, so I can't help there. I had a look at IT Journal Lite (which grumbachr mentioned) and it appears to be the kind of thing you were after. Also, as it is open source, you'd be able to modify it to suit your needs.

-Stanley

[iRage]

Filemaker has a program that could be modified called Work Orders. I am currently working on that exact problem.

[lenomadecom]

Hello

I created a ticketing system with fm6 2 years ago.

It won't be hard to re-create another one using fm7/8.

That system was for an IT department.

If more information is needed, contact me at :

[email protected]

[Sable]

Hi. I have worked at CSU Los Angeles and developed (with my coworker) a File Maker help desk solution that has branched out to software license management, student employee management, and hardware management. Email me at [email protected] and we'll work to get something out to you. I can probably take our alhelp.fp7 (help ticket tracking) and send you a copy with just a few records. Since you are also a csu you might not need any of the advanced features offered by it-journal for pay. Further, you would be free to make changes and modify the Arts & Letters database for your own needs.