We have just migrated a v 6 application to v 7 and serve it from FM Server 7v3 on OS X 10.3.9.

We are now experiencing major printing problems and I believe it is a font issue with cross-platform issues.

Any suggestions on a tool or method for fixing such a problem? The migration was done by a developer on the PC and then loaded back to the Mac OS X Server. The Macs can't seem to print anything right.

This is an urgent issue as business reporting functions are dead in the water.

Thanks

Dick

Edited August 23, 200619 yr by Guest

The default font for Mac is HELVETICA, on the PC it is ARIAL.

Sounds like your v6 was developed on Macs and I suspect that the conversion has converted the helvetica to arial. Unfortunately there are subtle differences by both Macs and PCs about the interpretation of the fonts - and neither look good when viewed on the opposing platform.

Not sure of a solution but you should refer to your developer immediately.

HTH

Edited August 23, 200619 yr by Guest

Forgive me if I am stating the obvious but you do have the fonts that were used in your solution (the mac versions of the same) loaded onto your mac's don't you.

Phil

That is being reviewed across 8 Macs on Tiger as I reply.

But I haven't kept up on Mac Font management for a while. I know Fontbook is there but am unaware if fonts are installed per application. When I look at the Microsoft fonts in the Office folders, some of the font files show an install button even though they are available to Office regardless.

I'll let you know the results.

Thanks

Well, I have come up with what had been a tried and true fix in multiple istances but with one problem.

The fix: LPRD/LPD printing using the Apple Laserwriterr IIg v 2010.130 PPD. This has solved the issue for all Mac in the office unfortunately except for the key person. It worked for about a day and then I don't know what undid it, but I haven't been able to get it to print since last Thursday.

I've uninstalled re-installed and tried several other drivers HP 8150, re-install of the the latest for the device (Canon iR5000i). I am next thinking that the interpreter in the printer needs an upgrade.

All fonts have have been checked and are installed.

Any thoughts would be appreciated. :)

This has now been escalated to Canon as a Case # through the printer/copier/scanner dealer.

The initial suggestion was that if we had other version of FM (6,7,8 are on some) installed on the same machines that they might have some conflicts created if they use some of the same library from a prior version when it should be using a the current version (I'm suspect).

Additionally, other machines that had been able print seem to be falling prey to the problem once they have printed x (unknown) number of pages...and have had to switch to the old HP 800N I have temporarily put in place which is working fine.

I truly believe that it is a either a Canon driver or interpreter issue.

Any thoughts, let me know.

Dick