Print Page Size Incorrect

[scolesm]

Hello,

I have a database of tracked product history that I'm trying to make printable. For some reason, the printing of this specific file is not working properly. I'm printing on a Xerox printer with multiple paper sizes and such and despite the fact that I've done everything I can think of to ensure that I'm telling FileMaker to print on 8.55"x11" (checking that print setup contains the proper page size both before and after printing), it prints on a different page size, 11"x16", which I don't enjoy wasting.

I was wondering if anybody has encountered this type of problem/knows what to do about it.

As a note, this is a file that I've inherited from a previous administrator, so I'm unsure of which version of FileMaker it was made with (I don't even know if that's a part of the problem).

I have three other working, printing databases that I've created in v8.

If it would be remedied simply by recreating the file entirely in 8, I can, but I'd like to avoid that if possible.

[Brian C]

Try removing any scripted script step that issues a page setup or print command and save and close the file. Re-add the script steps that handle printing, save, and hopefully this will fix the problem. Otherwise recreating the file may be the only option left.

[scolesm]

No such luck, I guess it's time to re-build. Thanks for the idea though.

[scolesm]

It seems the problem is that FileMaker no longer stores/cares about the page size each user picks after they hit the OK button in the Page Setup dialogue. I'm currently in preview mode, trying to change it and every page size I choose reverts to 8.5 x 11.

Any help is still much appreciated.

[bcooney]

Lots of print tech notes in the FMI Knowledge base. It's not you, there are still some printing issues, especially with Print Setup. I believe if the printer name exceeds 30 characters, FM doesn't recognize it and uses the system default.

One Print Tech Note to read

[scolesm]

That sounds like the exact problem here. Thank you for pointing me in the right direction!