Coffee Cup of Death

October 9, 200718 yr

Hi all,

I'm unable to connect to a database over VPN from a remote source. I can see the database and select the database, but then I get a coffee cup, then a gray screen. The database never comes up. I have other people at remote sites able to connect fine, any suggestions?

Thanks,

Jason

October 10, 200718 yr

How long are you waiting before you give up and force-quit FMP?

October 10, 200718 yr

Author

We can let it run indefinitely and it doesn't come up. I just found out this remote site is still on 10 MB lan. I think we may have a network issue. The site is in LA, routing to NY gateway, then back to Santa FE, NM. Also they're using a riverbed application accelerator on the Wan to increase traffic speed. Not sure if this is part of the problem. I'll keep everyone posted. If any suggestions, please let me know.

Gracias,

Jason

October 11, 200718 yr

"they're using a riverbed application accelerator on the Wan to increase traffic speed. Not sure if this is part of the problem"

I'd consider this suspect. The web site talked about "a proxy file service that enables the network to continue to serve files locally even when the WAN is down". This sounds like some kind of caching thing happening.

How is the FMP file being shared, with FM Server or is it on a file server?

October 30, 200718 yr

Author

"How is the FMP file being shared, with FM Server or is it on a file server?"

Sorry to leave you hanging.

FM is being shared from a FM server. I agree I think the Riverbed appliance is suspect. A call to Riverbed indicated there are no known issues with Filemaker. So hard to say, we still haven't resolved this one.

Thanks.

October 30, 200718 yr

"So hard to say, we still haven't resolved this one."

Actually it's easy to say: turn Riverbed off and test. Do it on the weekend if necessary.

November 5, 200718 yr

Author

This one's resolved. Riverbed appliance was the culprit, even though their technical support said there is no issue with Filemaker. We ran the Riverbed on bypass mode and we connected instantly.

Thanks for help.

November 6, 200718 yr

We run Riverbed between offices around the world and haven't had any problems with FM. It could be your configuration rather than an overall problem with the Riverbed appliance.