I need REAL help

[WilliamG]

Hello; I'm new here but not to Filemaker. I started using FM with the first version when Nashoba owned it. My first problem, and this has existed since version 5, is that the serial number will not advance. I use this feature for invoicing (thank God I am the only employee) and starting with version 5 it became erratic and finally I had to increment it manually. I have been through exporting the data and rebuilding the file and importing the data again and no luck. I just don't know why it doesn't work and no one else seems to either. I contacted Filemaker back when it was Claris, and you could talk to someone without mortgaging your house, and they tried but couln't help either. I was really hopeful that when I installed 8.5 my problem might go away. Anyone have a clue? I have searched everywhere for an answer. Thanks, Bill

[Lee Smith]

Hi William, welcome to the Forum.

Since you seem to know how it should work, why don't you attache a copy of your file so we can check it out for you.

To attach a file, just make a reply to this Thread, and use the

File Attachments: [color:red]Manage files

below.

Remove any confidential information by either saving a Clone, no records, or copy and delete the confidential information.

Zip the File

and then attach it.

Lee

[WilliamG]

Thank you Lee for the response, sorry for the delay but I think this is what you asked for. The file is attached, Bill.

INVOICES.fp7.zip

[The Shadow]

The Invoice# seems to update for me when a new record is created, was that the field causing you trouble? Did you try to reproduce the problem in the empty file you attached?

[WilliamG]

Yes that is the correct field, yes I did try and it does but the problem is when I import from "Quotes". Quotes is a layout that I use for telephone parts price requests. Some customers prepay their orders so the quote stays open until I receive payment. If after a set period of time the customer does not send in a payment then the quote is deleted. When a payment is received the quote is imported into invoices and a new number is supposed to be generated. The problem is the number never changes it just assigns the same number over and over, although I have caught it once in awhile advancing to the next number but very erratically. Thanks, Bill

[The Shadow]

Well, your script for importing replaces the serial numbers for the imported records as its last step with new ones, could that be the cause of your troubles?

[WilliamG]

Thanks for the reply, I don't think so because the record(s) have no number when imported and the script is set to start at the last number incremented. I am just wondering if I should set it up to look at the last invoice number in the actual records rather than keep track of it in the script.