A legitamit request for help, Urgent.

[SlimShady]

Hi all

We have been running FilemakerPro Server on a NT4 machine for almost a year, without any major mishaps.

This morning, the Server crashed, and the backup tapes we had been using show the backed up FMP data as being non accessible.

This left us with no other option than to rebuild the server, which I have done, with the main concern being to get FMP up and running again.

Well, the serever is up, but when I was installing FMP Server, the installation asks for the installation code. After pulling the Comms room apart, you guessed it, no sleeve that should have the number on it.

I did the obvious, phoned the number that appears with the limited amount of documentation we could find.

I called them, and after telling them the details, was told that there is nothing they can do.

I asked her what she would suggest, should I throw it away? because we've spent the money, and now have 40 some users waiting patiently to begin replacing lost data, and start using FMP again, and are stuck at this one obstacle.

Well, needless to say, they gave no help whatsoever, so I was wondering, does someone here have a number I can use, or has anyone had a similar experience and found a solution?

Thanks for any help

Gray

[Kurt Knippel]

quote:

---

Originally posted by SlimShady:

does someone here have a number I can use, or has anyone had a similar experience and found a solution?

---

It would not be right for any of us to share a serial number with you. However you should have some kind of proof of purchase. Find it and call Filemaker Support and press them for a new serial number. As long as they have some proof that you are who you say you are and that you did buy the software, then they should give you a new number.

------------------

=-=-=-=-=-=-=-=-=-=-=-=-=

Kurt Knippel

Consultant

Database Resources

mailto:[email protected]

http://www.database-resources.com

=-=-=-=-=-=-=-=-=-=-=-=-=

[SlimShady]

Cheers Kurt.

I phoned them again this morning, and they say that as the proof of purchase details have to be sent and dealt with in the States, it will take up to a week.

I now have 30 something users unable to access our Contacts Database, so you can imagine the stress and panic its causing, but the Helpline say there is nothing they can do for a week.

I understand that it wouldnt be right to give a code on here, but its desperate times, and Im almost having to resort to guessing the ******* numbers.

Thanks anyway

Gray

[Kurt Knippel]

quote:

---

Originally posted by SlimShady:

Cheers Kurt.

I phoned them again this morning, and they say that as the proof of purchase details have to be sent and dealt with in the States, it will take up to a week.

I now have 30 something users unable to access our Contacts Database, so you can imagine the stress and panic its causing, but the Helpline say there is nothing they can do for a week.

I understand that it wouldnt be right to give a code on here, but its desperate times, and Im almost having to resort to guessing the

*******

numbers.

---

I would call FMP again and speak to a manager. There has got to be an easier way to deal with this than waiting a week for them to veryfy your purchase.

------------------

=-=-=-=-=-=-=-=-=-=-=-=-=

Kurt Knippel

Consultant

Database Resources

mailto:[email protected]

http://www.database-resources.com

=-=-=-=-=-=-=-=-=-=-=-=-=

[LiveOak]

The problem giving out a code is not only that it isn't right, it isn't legal. Sorry, but the appeal is asking someone to break the law and face prosecution to help you out. It's a tough situation, but points out that network administrators must keep safe records of licenses.

I would try calling FileMaker sales for site licenses, ask about adding to your number of licensed copies (as an excuse) and see if they have a record of your purchase.

If the time off-line is critical enough, you might want to buy another license. Expensive, but if down time is costing a lot of money...

-bd