pc Please help troubleshoot FileMaker Server 13

[LaurenKuhlman]

This morning, my files were not available via Open Remote... The only possible change I can think of is that I logged into the server via Citrix yesterday. I had not done it before but others have.

 

Please help me troubleshoot what happened.

 

Windows Server 2008 R2 Standard SP1 64-bit

Intel® Xeon® CPU E5620 @ 2.40 GHz (4 processors)

RAM 6GB

Internet Explorer 11.0.9600.16428

Java Control Panel says Version 7 Update 51 build 1.7.0_51-b13, Java 1.7.0_51

When I go to Java.com's Verify Version tool it says Version 6, Update 25

 

I have 9GB of available space. I've already tried editing the deployment and relaunching.

 

I can't get to fmserver_1406699924066 DMP file because it says it is being used by fmserver.exe

 

Here are the other log files.

 

I appreciate any help you can give.

Event.txt

deployment.txt

wpe_debug.txt

wpe.txt

[Josh Ormond]

Did Bonjour get hosed or quit on you? I've had that happen to me a few times. I believe Bonjour is required for Windows to see the hosted files.

 

Or maybe the Server.pem timestamp and the machine timestamp are off. That could cause issues with the certificate.

[Wim Decorte]

does that DMP file have a recent created timestamp (from after the last successful connection)?

 

A DMP file means that something inside FMS has crashed and the only good way out of this is by rebooting the machine.

Note that you may have to revert to a backup if the files do not get closed properly because of that reboot, I've seen that happen after this kind of internal crash.

 

 

The logs you provided may not tell the full story (I don't have time to dive into them right now), you also need to look at the Windows Application event log and Wndows System event log.