Thanks for the offer. My client is dealing with issues, I am afraid, that have to do with his understanding of how Authorize.net works. This is a business that was sold and and a new CC processing provider was selected, therefore the issues.
Still waiting to hear from client as his last comment was:
"Disregard my voicemail. I am refunding with I problems. Could be that we were trying to refund unsettled transactions. And Or the new plugin fixed it"
Not sure what "with I problems" means. So waiting to hear.
Thanks again for your assistance.
-Jeff