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inside solution chat /messaging that tracks


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i am wondering if anyone has done this before or has come accross this.

I have a solution for a service company , the employees can log onto one end and see all customers and there projects  ,whereas the customers have a login specific only to view there projects and some limited details.

what i want is to create some inside solution, chat like service, so that the customers can communicate with the employees. i also want the chats/messages should get saved.

i wonder if anyone has come accross this.

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