ok, I am very very confused and am not entirly sure of the question I'm asking, I could use the feedback of some of you filemaker gurus out there..... I have the a very rough draft db attached to this message if you want to take a look. I'd like to be able to do a few things.

1) If someone is called about an incorrect report they submit to me, I want to have a reccord of when they were called or when they sent letters and about which error.

2) If the person tells me the correct information over the phone, I want to be able to reccord that so that before I call the guy again for another incorrect report, a window pops up when the type of error and the persons permit number match up. My thought is that this would provide a way to avoid calling the guy twice for the same problem.

Anyone out here do much with call center/tech support type stuff, that's sort of what I'm imagining.

Thanks so much!

Sounds like you're asking us to design your system

You need to describe a bit what you've tried and what fails so we can help you out with the specifics...