Outlook Manipulator support?

[Andreas T.]

I am having difficulty getting a response from Productive Computing regarding a feature question I have before committing to the Outlook Manipulator plugin for our network.

A question I sent them about Entourage Manipulator last year also went unanswered.

I would like to know what (if any) experience people have with this company and if one could expect to receive better support after making a purchase.

Also, if there is a good alternative out there I would like to know about it. The feature I am most interested in is email sync from Outlook to FM.

[bcooney]

I am very surprised to hear that you've had problems with Prod Computing. I used their outlook manipulator plug-in for a system last year and their support went above and beyond the call of duty. I recall that they were moving offices, perhaps that explains a bit why they were unresponsive?

[Wim Decorte]

I second that. PC support has been outstanding every time I needed it. Give it another shot.

[Andreas T.]

Ok, thanks.

I will wait a few more days to see if I get a response.

[mike kim]

hmm. why don't you call ?

1-760-510-1200

[Andreas T.]

I prefer not to call as I don't speak English natively.

They should respond to emails, which they so far has not after 3 attempts.

[Andreas T.]

Just an update to let people know that I have not received any respnse to my inquiries and that I have now given up on the company and will not choose their product for worry of not getting help if I need it.

[RodSierra]

This is not a plugin,but I've used it for years to archive from Entourage, it works well, and have gotten good support. Also comes with filemaker template.

http://www.softhing.com/eeax/info.html

[Andreas T.]

Thanks for the tip, however I don't really see that it applies to Outlook for Windows.

Handy for Mac users though.

(Which I am btw, but this client is not)