Data Not Showing

[Peter Lange]

Hi, I am a Filemaker novice. I got shoehorned into a job where I need to support this application without ever having used it before. Lucky me. Anyway, there is a person in our office who, when she logs into a FM database, the UI loads but no data is visible. The data is present in the file, and others connecting to the database have no problem whatsoever viewing the data. Just this one individual has ghost data. Any suggestions would be appreciated.

[mr_vodka]

How does she connect to the database? Are you using Citrix? Remote Connection? etc

[Peter Lange]

Its on Filemaker Server 8, and she has a local copy of FileMaker Pro 8.

[mr_vodka]

and she is using 'Open Remote' to connect to the server correct? IOW, she is not using a shortcut or Recent files where she could possibly be trying to hit another copy of the file or shared location.

Also double check the permissions for the data file.

[Peter Lange]

She is definitely using Open Remote to open the file. We are unable to check permissions because each month, the editorial team simple makes copy of a pre-existing database to use as a template for their monthly DB needs (yes, it sounds vague and kinda stupid, and I would agree with you for saying so.) When I asked the DB's creator about permissions, his answer was "what are those?" Bottom line is that, because of the copy and paste method, they are never actually setting permissions but just copying permissions from a previous file. But its the same method they have been using for long before I arrived, and the problem is just recent.

[AudioFreak]

When I asked the DB's creator about permissions, his answer was "what are those?"

Was going to ask if the file is set up to allow people to view only records they created, but based on the above comment I doubt that's it......lol. Can the user create records? And then view those?

Michael

[Peter Lange]

She cant view the record. Because of that I am not 100% sure if she is actually creating the record.

[mr_vodka]

What exactly do you mean by Ghost data? Can you provide a screenshot? Also have you tried reinstalling FM on her Box?

[Peter Lange]

In other words, the data was there, it just cant be seen, hence Ghost Data.

[AudioFreak]

So you can copy the data in a field and paste it into another Application then?

[AudioFreak]

She cant view the record. Because of that I am not 100% sure if she is actually creating the record.

Check the number of records. When the user creates a new record does the number of records increase?

[Peter Lange]

good questions, let me find out