error sending email using Thunderbird

August 29, 201114 yr

One of the users of the database I developed uses Thunderbird as her default mail program. When the program tries to send an email out, she gets the attached email message, which reads, "Some of the files that are needed are either damaged or have not been installed. Please run the installer to correct this problem." FM generates the error code 130, with the following description: "Files are damaged or missing and must be reinstalled." This happened with FM server as the host and a Mac with Leopard installed as the client (FM v11.4). I was able to reproduce the exact error using my local FM program (also v11.4), with Thunderbird temporarily installed as the default mail program on a Mac with Lion.

Is Thunderbird a problem, does FM need to be reconfigured, or is something else going on? I cannot find any forum topics that take up this problem. Thanks in advance if you have any insight to offer.

thunderbird error.png.zip

October 14, 201114 yr

Just to help isolate the issue have you tried setting mac mail as the default and sending mail that way?

October 14, 201114 yr

Author

Just to help isolate the issue have you tried setting mac mail as the default and sending mail that way?

Yes that would work, but the problem is that some people prefer to keep Thunderbird as their default. What I ended up doing was to script all emails to send by SMTP.

October 14, 201114 yr

There were know issues with Thunderbird..I'm surprised your search didn't turn up a thread.

October 14, 201114 yr

Author

There were know issues with Thunderbird..I'm surprised your search didn't turn up a thread.

I can't remember how exactly I searched when I first sent my post out (I think it may have been not long after the new search procedure was put in place, which I found less easy to use than what it replaced). But I did eventually figure out what the issues were and how to resolve them by doing a google search.