FTPeek error on one computer only

[David Wikström]

I have a client with a FileMaker 11 runtime on Windows, where one specific user/computer is constantly getting an error on a file download inside a scripted routine.

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INFO: Creating shared PluginBridge instance / plugin bridge version 1.64

bundlePath: C:\Ecatalogues\eCatalogue Winter 13 - info\files\Extensions\360Works_FTPeek.fmx

jvm version: 23.1-b03 from C:\Program Files (x86)\Java\jre7 - JAVA_JVM_VERSION is null

Operating system info: Windows 7 6.1 running on x86 architecture

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The connection to the FTP server is established without problems, but then there is an error as soon as the file is to be downloaded:

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INFO: Downloading /FileControl/FileList-13w to

Aug 23, 2012 1:19:23 PM com.prosc.fmkit.Plugin setLastError

SEVERE: PluginFunction PluginFunction{name='FTPeek_DownloadFileToField', functionID=-24987, minArgs=1, maxArgs=2} got an error with converted args [/FileControl/FileList-13w, ISO8859_1]

com.enterprisedt.net.ftp.ControlChannelIOException: Connection reset

at com.enterprisedt.net.ftp.FTPControlSocket.A(Unknown Source)

at com.enterprisedt.net.ftp.FTPControlSocket.E(Unknown Source)

at com.enterprisedt.net.ftp.FTPControlSocket.sendCommand(Unknown Source)

at com.enterprisedt.net.ftp.FTPControlSocket.createDataSocketPASV(Unknown Source)

at com.enterprisedt.net.ftp.pro.ProFTPControlSocket.createDataSocketPASV(Unknown Source)

at com.enterprisedt.net.ftp.FTPControlSocket.A(Unknown Source)

at com.enterprisedt.net.ftp.FTPClient.setupDataSocket(Unknown Source)

at com.enterprisedt.net.ftp.FTPClient.initGet(Unknown Source)

at com.enterprisedt.net.ftp.FTPClient.A(Unknown Source)

at com.enterprisedt.net.ftp.FTPClient.get(Unknown Source)

at com.prosc.ftpeek.GenericFTPModel.downloadFile(GenericFTPModel.java:455)

at com.prosc.ftpeek.FTPeekPlugin.FTPeek_DownloadFileToField(FTPeekPlugin.java:565)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.prosc.fmkit.StaticFunction.invoke(StaticFunction.java:231)

at com.prosc.fmkit.Plugin.invokeFunction(Plugin.java:333)

at com.prosc.fmkit.RegisterablePlugin.invokeFunction(RegisterablePlugin.java:77)

at com.prosc.fmkit.Plugin.invokeFunctionNoErrors(Plugin.java:314)

at com.prosc.fmkit.PluginBridge$3.run(PluginBridge.java:1055)

at com.prosc.fmkit.PluginBridge$5.run(PluginBridge.java:1151)

at java.awt.event.InvocationEvent.dispatch(Unknown Source)

at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

at java.awt.EventQueue.access$000(Unknown Source)

at java.awt.EventQueue$3.run(Unknown Source)

at java.awt.EventQueue$3.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source) T

at java.awt.EventDispatchThread.run(Unknown Source)

Aug 23, 2012 1:19:23 PM com.prosc.fmkit.PluginBridge$3 run

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It's a quite small file that's being downloaded (22kB) so I would be surprised if it was just a normal time-out. Could anti-virus/firewalls or something similar explain this?

[wbasham]

It is possible. Have the user try to telnet to the FTP server (IP and port) to make sure a connection can be established.

[David Wikström]

The problem isn't establishing the connection - that works fine:

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CONFIG: === Executing plugin function FTPeek_ConnectFTP on thread main ===

Aug 23, 2012 1:28:03 PM com.prosc.ftpeek.GenericFTPModel connect

INFO: Connected to server ftp.[xxxxx].[xxx]

Aug 23, 2012 1:28:03 PM com.prosc.fmkit.PluginBridge initAwt

INFO: Initialized AWT successfully from Thread[main,5,main]

Aug 23, 2012 1:28:03 PM com.prosc.fmkit.PluginBridge$3 run

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The error occurs only when the FTPeek_DownloadFileToField is sent.

So I'm not sure if testing the connection by other means makes sense?

[pahtooco]

David - not sure if this is helpful...but in your post I noticed two things (1) a connection reset issue similar to the one I had been having, and (2) based on the info file the user appears to be running Java 7. Check out my "Connection Reset" post a few down the list - bottom line is that Java 7 might be the culprit - go back to Java 6 Update 33 (the last one for 6) and it might work fine.

Chris

[wbasham]

There were some known issues with Java 7 and our FTPeek plugin. A newer version of the plugin has been released (FTPeek 1.63) addresses these and should now work with Java 7.