Weird Portal behaviour

[Seif]

Dear All,

I'm using FM Server 12 on the server machine, on development machine I use FM PRO Advanced 12 on a MAC computer, I have a very weird issue which is as follows:

- I have a layout that has a portal to show records from another related table.

- To add a record on the portal you click a button which open a new form to add the new record then when you close this form you just see it on the portal directly.

- People access these layout through Remote connection.

What's happening that on the MAC machine everything is going perfectly, on Windows machines when they open to add a record to the portal then save it nothing is there all the portal shows just blank extra record !!!! while if i add something on the MAC machine they can see it directly on their windows machine but they can't add, don't think it has anything with security because I tried the same accounts i'm using on the Mac machine.

Any ideas why this is happening as I tried everything but it seems not to work !!!

Thanks a lot and appreciate your quick answers as this is really urgent.

[Seif]

Anyone please?!

[xtrim]

I had something similar...

if you made this file on the mac machine then try to edit it on the windows machine.

Play around with the portal graphics and the text fonts and size and make sure it works on the windows machine locally.

especially if you converted this file from FM11/10....

[Seif]

Great, will try this and will update you.

Thanks

[Seif]

Hi Xtrim, I tried what you suggested but it works for few records then go back again to this issue? Any permanent fix i can do to avoid this error? I'd appreciate your help as this is really crticial to me

Thnks.

[LaRetta]

There should be no difference between platforms in this functionality. It sounds more like a commit issue. Are you using pop-up or drop-down anywhere during this process? It would be best if you could zip and post your file. :-)

[Seif]

Hi LaRetta, yes I'm using pop-up and drop-down to enter data but not directly in the portal. What I do is that the user click an "Add Payment Button" it opens a modal window with all the field needed to enter the payment details e.g: date, receipt number, amount, etc... and it copies the memberid to the new window to link the payment, then after data entry they just save it. The thing that this system has been working since FM9 and I upgraded to FM10,11 and now 12. It was working totally fine on windows and mac on the previous version, now it works only fine on the mac machine but not any windows machine.

Hope someone can help in this.

[LaRetta]

How do they 'just save it' - does it commit the record? It might be the modal window but I cannot replicate your issue on Windows; I would need to see your file.

Edited September 26, 2012 by LaRetta

[Seif]

Hi Laretta, how can I send you the file so you can check it? Can you pm me your e-mail?

[Lee Smith]

Hi Seif,

Why not just post it here? If you have tried and you're having trouble, just follow these steps..

Step 1

Find the file on your hard drive, and zip it.

Step 2

Do not use the Quick Reply, BUT instead, choose the More Reply Option

Step 3

Click on Attached Files and this will take you to your hard drive to locate your file that you want to attach and that you previously zipped. Select the file, and then click Attach This File, and then click Add Reply.

If you should have a problem just let us know.

Lee

[xtrim]

did you convert the file to fmp12 or created a new one?

I would suggest to create a new one and test it then...or atleast creating new fields and not use the converted ones.

[Seif]

I converted it from older FM version. I will try tomorrow to post the file here and see if you can help me, as i really need this solved.

Thanks a lot all for your help so far really appreciate it.

[Seif]

Tried few times to attach it here but it's not working, it keeps uploading the file and then at the end it tells me "No file were selected to attach" !!! Any help on this to attach

[LaRetta]

Hi Seif,

I have reviewed your file. If you wish me to attach it here for you then I shall be happy to so that others can see exactly what is going on. I've attached a video showing exactly how and why it was breaking (at least on Windows XP SP3 using FMPA 12.0v2).

Oddness #1: The first new membership created for MemberID 1724 shows (when the dialog window opens) that a new record has been created and it has been assigned MemberID 1724. But then watch as I click next to the red MemberID (top left) which commits the record. It switches to 1717 (the first record in the table). You can change 1717 and when you exit the modal window, 1717 was changed and 1724 has created a new empty record. This is not same behavior as new window & new record in version 11 and I am convinced that it is because it is dialog window (modal). There are differences when using Windows (read Help "'Specify Advanced Style Options dialog").

Oddness #2: I am attaching the video because it seems another way to force this window to commit is to display the status bar (strange as it sounds). The first 'new record' in the video is without the status bar. The second record is immediately after deleting the prior membership record but I added the Status bar on. It works every time with status bar but breaks without ... until a commit is added. Why would status bar alone replicate a commit?

I do not know for sure if either oddness would be considered a bug or unexpected behavior for v12's dialog windows but it is resolved on my windows setup by adding a Commit Records/Requests at the end of your Add Membership script. I cannot guarantee that the Commit Records will work in every case or platform because I have not pinned down the theory on why it breaks. It does not take possession of new 1724 record (when clicking into the window) even after setting the MemberID (unless it is committed).

I also suggest that you uncheck 'close' in that Advanced Style for the New Window otherwise a Windows User, if they close the red X, will create an unintentional blank record.

Unfortunately I could not upload either so here is dropbox link to the video of the behavior:

https://www.dropbox....trknoo/seif.zip

[Lee Smith]

Hi Seif,

I have reviewed your file.

Hi LaRetta,

Earlier today I had communications with Seif and he was going to send me his file so that I could post it for him.

Anyway, I will let you deal with the posting of the file it is needed.

Lee

[LaRetta]

Thanks Lee. Since Seif had already given you permission, I would be happy to, thank you!

However, his 10MB zip will not upload and neither will my 40MB video zip (although it says it will take 50MB). They produce error "No file was selected for upload" after finishing the upload. However, a 7 KB zipped file WILL upload. Earlier today the website received a SQL error and I was unable to log in for approx 5 minutes. Nope, Seif tried yesterday afternoon and it wouldn't work then either. I wonder if 'allowed file size' reset itself to a very low limit.

I've rezipped both the video and FMP12 and tried several times. As temporary, I have uploaded the file to my dropbox but I would prefer attaching here if we can get this fixed since it uses up my dropbox. Here is the file itself:

https://www.dropbox....g/FCBEscola.zip

Added red and crossed out mis-assumption

Edited October 10, 2012 by LaRetta

[Lee Smith]

Hi LaRetta,

I will Report this to Stephan and get his counsel on what, if anything, can be done. I don't know his schedule, so I don't know how soon he can get back to us.

I had a feeling that it was the file size.

Lee

[Seif]

Thanks a lot Lee and LaRetta for your great help, I will try to change the modal option as you requested LaRetta and see how this work.

Will keep you posted.

Thanks.