Possible to change "from" field on outbound messages?

[tmargheim]

I'm running into a problem with specifying a "from" address that's different from the account information that I'm using to access the SMTP server.

 

I've got a database that manages inbound inventory in three different locations.  Whenever an item arrives in one branch, I want the database to notify the end-client, but I want to use the group e-mail address corresponding to which branch it arrived in ([email protected] or [email protected], for example).  Neither of these are accounts with SMTP logins.  Instead, I'd like to use a different e-mail address (one I'm using in a different database without any problems) to actually login and send the e-mails, but to send them with a different "from" address so that when the client responds, their response goes to the correct facility.

 

Here's what my send code looks like:

 

EmailConnectSMTP( "smtp.mycompany.com" ; "support%mycompany.com" ; "password" ) and
    EmailCreate( tblEmailsOutbound::emaEmailFrom ; tblEmailsOutbound::emaEmailTo ; tblEmailsOutbound::emaEmailSubject) and
    EmailSetBody( tblEmailsOutbound::emaEmailBody ; "html" ) and
    EmailSend and
    EmailDisconnect

 

Every time I run this, I get the "invalid addresses" error, even though if I run isValidEmail on the field tblEmailsOutbound::emaEmailFrom I get a successful return. If I substitute "[email protected]" into the code for the "from" field, the e-mail fires off with no problems.  I'm suspecting that this is a feature the plugin does not support, but I wanted to see if there was a set ReplyTo feature or something else I'm missing.

[Dean Ingram]

It looks like there is no way to set the ReplyTo field. with EmailCreate. I have a similar need to send work orders from a central address but have the customer Reply To the actual project manager.

That would be a cool new feature.

[bcooney]

Can't you use EmailSetHeader ("Reply-To", myReplyAddrField) ?

[Jason Mundok]

I used the EmailSetHeader function to set a different Reply-To but it doesn't seem to be working. The Reply-To continues to just be the From Address. Can anyone confirm that is the correct function to set a different Reply-To?

[Mike Duncan]

19 minutes ago, Jason Mundok said:

I used the EmailSetHeader function to set a different Reply-To but it doesn't seem to be working. The Reply-To continues to just be the From Address. Can anyone confirm that is the correct function to set a different Reply-To?

Does the SMTP server matter here? I have seen some strip some headers out, like gmail will only send from addresses that it is configured to work with.

[Mike Duncan]

19 minutes ago, Jason Mundok said:

I used the EmailSetHeader function to set a different Reply-To but it doesn't seem to be working. The Reply-To continues to just be the From Address. Can anyone confirm that is the correct function to set a different Reply-To?

Does the SMTP server matter here? I have seen some strip some headers out, like gmail will only send from addresses that it is configured to work with.

[Jason Mundok]

I think that could be the issue. I was thinking that I used the EmailSetHeader before to do this successfully. I'm working with a client whose SMTP server has some limitations to avoid spam, so I'm thinking that could be it. Is EmailSetHeader the only way to set a different Reply-To with the plugin?

[Ben360Works]

There is not currently another option for setting a 'Reply-To'. When you use EmailSetHeader, you are directly adding/changing the header that you pass in. So when you call that function you are doing something directly that would otherwise be done through some other function.

[Jason Mundok]

Thanks for the reply. I didn't think there was another function. I think the SMTP server must be stripping it out because I'm doing it correctly without any errors.