FileMaker Server 16 fails to load plugin

[fukky]

I am using FileMaker Pro 16 on Windows.

FileMaker Server 16 failed to read the plugin and it can not be used.
Even if you check it effectively from the Admin Console, it will not be available with the same error after a lapse of time.
What should I do?

[Junior360Works]

Hey there,

  Would you mind sending an email to [email protected] with a description of your problem? Or feel free to give us a call and we can do a screen-share. In my experience, there's a checklist of factors we can go through to discern why the plugin isn't working. Once you email us it initiates a support ticket from which one of us support members can start asking questions to narrow down what's going on.

  A good place to start is always with your logs. When you send that email, do you mind attaching your logs? I'll include a link with instructions on how to do that below. And please be sure that the error has been captured before any FMServer restarts as I believe they clear out the logs.

http://docs.360works.com/index.php/Plugin_log_files  

We'll be in touch,

Junior Perez

Support Specialist @360Works, 770.234.9293

[BrentHedden]

I ran into a similar situation, and the issue was fixed by updating the plugin to version 3.06.  If you haven't tried already, it's easy enough to implement.

[htmbolton]

On 28/09/2017 at 3:22 PM, BrentHedden said:

I ran into a similar situation, and the issue was fixed by updating the plugin to version 3.06.  If you haven't tried already, it's easy enough to implement.

When was 3.06 released?  3.05 appears to be the current version on website

[ryan360Works]

Hi htmbolton,

 

3.06 is not an officially released version but rather a development build. You can download the most recent development build here. The version number is 3.0511 due to a bit of miscommunication but I can assure you it is newer than the 3.06 version referenced in this thread.

[Joel Herrmann]

Hello,

 

Currently running a FMS16, I have the same problem: the FM 16 client does not load the plugin. It works well with a FM15 Client. Upgrade the the latest version of the plugin, but still having the same problem.

Can you give me some more advice ?

Thank you.

[ryan360Works]

Hi Joel,

What version are you trying this with? Does the plugin show up in FileMaker Pro preferences? if so, can you check it to enable it?

[Joel Herrmann]

Hello all,

Thank you for your answer. 

My mistake, copied the wrong fmx into the wrong folder due to multiple installation instances of the Filemaker client. 

Sorry for the inconvenience. Problem fixed on my side.

Joel.

[The Bridge]

I"m having a similar issue. I have copied the 360Works_Email.fmx64 into C:\Program Files\FileMaker\FileMaker Server\Data\Extensions\ several times, restarted the server and even restarted the machine and the plugin does not even appear in the Server Plugins window. I have BaseElements and some 2empowerFM plugins installed in there and FMSE is enabled to use plugins, so I know that this worked at some point. I'm at a complete loss as to why the mail plugin won't appear.

 

EDIT: FMS 16.0.3 on Windows Server 2008 R2 Standard SP1

Edited November 2, 2017 by The Bridge

[frankb3]

I'm hosting through FMPHosts (FMS16) - and on every server reboot - 360Works Email fails to load automatically.  I admin in and load it manually. 

[ryan360Works]

On 11/2/2017 at 7:46 PM, The Bridge said:

I"m having a similar issue. I have copied the 360Works_Email.fmx64 into C:\Program Files\FileMaker\FileMaker Server\Data\Extensions\ several times, restarted the server and even restarted the machine and the plugin does not even appear in the Server Plugins window. I have BaseElements and some 2empowerFM plugins installed in there and FMSE is enabled to use plugins, so I know that this worked at some point. I'm at a complete loss as to why the mail plugin won't appear.

 

EDIT: FMS 16.0.3 on Windows Server 2008 R2 Standard SP1

 It is probably a typo as there is no Extensions folder at that location but I wanted to make sure you are putting the plugin at "C:\Program Files\FileMaker\FileMaker Server\Database Server\Extensions" and not "C:\Program Files\FileMaker\FileMaker Server\Data\Extensions\" . Also make sure you are using the latest website version, 3.05. If you are,  I suspect the issue you are running into is the plugin can't download the support files necessary for operation.  Follow the instructions here to manually install the support files.

1 hour ago, frankb3 said:

I'm hosting through FMPHosts (FMS16) - and on every server reboot - 360Works Email fails to load automatically.  I admin in and load it manually. 

This is an issue that we are aware of and have fixed in development. I do not currently have a stable development build available but we are planning to release our next iteration of the plugins soon. I will bump this thread when they are released.

[The Bridge]

On 2017-11-08 at 4:13 PM, ryan360Works said:

 It is probably a typo as there is no Extensions folder at that location but I wanted to make sure you are putting the plugin at "C:\Program Files\FileMaker\FileMaker Server\Database Server\Extensions" and not "C:\Program Files\FileMaker\FileMaker Server\Data\Extensions\" . Also make sure you are using the latest website version, 3.05. If you are,  I suspect the issue you are running into is the plugin can't download the support files necessary for operation.  Follow the instructions here to manually install the support files.

A typo, indeed! Thanks for your helpful response. I'm a little embarrassed that I didn't catch that one.