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Audio does not work with external IP address

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I have a container field, which "stores container data externally" with "Open Storage".

In the container field, I inserted audio with the name in the format: "AAAA.m4a".

The audio is working perfectly fine when I connect to Filemaker via Internal IP Address of the Server (please see the attached picture)

However, when my clients are outside of network and connect to Filemaker via External IP Address, the audio display "error" (please see the attached picture).


The server is FMS 15 and my clients are using FM14


Do you know how to solve the problem?



Audio Error Internal IP Address.png

Audio Error External IP Address.png

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  • Newbies
Posted (edited)
21 hours ago, Wim Decorte said:

Are porst 80 and 443 open on your firewall and forwarded to your FMS machine?

Hi Wim,

Thank you for your suggestion.

I have contacted Meraki Cisco to ask about the port and they did something with port 80, 443 and 16000 and the audio is working fine now.

Thank you

Edited by EddyTaka
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Careful with that port 16000 though, that'll expose the admin console to the outside world.  If you don't want that then ask them to close that particular port.

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