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Download files from dashboard Admin Console

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I log in to the admin console for FMPServer 19. I see the option to close a file and then download a file. But the download never starts. Any idea what the issue could be?

Thanks in advance

Phil Feldman

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Are you using external containers on that file - I believe it may need to convert them from external containers back to internal before downloading. You should get a notice in the top right when your download is available. 

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