runtime problem on XP

[tomp]

I built a runtime on Vista in FM10 Advanced. My users have both XP and Vista machines.

Some (but not all) of my XP users experience the following after installing and launching the runtime:

"this application has failed to start because the application configuration is incorrect. reinstalling the application may fix this problem."

Reinstalling the application doesn't solve the issue.

Any thoughts?

[bcooney]

Are they running what's required? Win XP SP3?

http://www.filemaker.com/products/filemaker-pro/pro-10-specifications.html

[tomp]

I'll have to find out Monday.

I have an XP machine that runs on Parallels and was SP2 (just updated to SP3). It installed and ran on my XP SP2 machine just fine.

So SP2 does not seem to be a definitive reason for the failure.

[boyk]

I've never had this problem until changing to FileMaker 11. I now get this same error message any both an XP and Windows 7 pc unless in the case of the Windows 7 machine the full version of FileMaker is installed. If I convert the database to runtime using version 10 I don't get this error. Anybody got any ideas?

[tomp]

I'm still having this problem. In fact, it's expanding. I actually convinced a user to buy a new computer telling him the computer had an issue. The runtime works fine on his new Windows 7 machine.

One user had side-by-side XP machines. Worked on one, didn't on the other. Both machines were at the same level for XP (SP3).

It sounds like others are having the problem, so it must somehow be systemic. How can I get Filemaker to work with me through one of my users to analyze what's going on?

[bcooney]

I think you've hit this one:

http://forum-en.filemaker.com/t5/Report-a-bug/FileMaker-11-Runtime-Error/td-p/56644

[tomp]

It certainly sounds like the problem, but that thread is all about FM11. I'm having the problem on FM10. So I'm not sure

I read all 56 messages. I asked my user with the side-by-side XP machines - one that ran the runtime, one that didn't - to install the

Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) on the machine that wouldn't run the runtime. I'm waiting to hear if that changed anything. I'm not really optimistic since I remember reading that FM10 and earlier used MVC 2005 and that it was installed with the runtime.

What I think I have learned is that something is missing on the XPs that won't run my runtime. I'm not experienced/smart enough to have a clue what to look for.

Sure hope the MVC 2008 solves the issue for my test user! There isn't much else on that machine. Will let you know when I hear.

I also learned I'm not going to upgrade to FM11 just yet. This is a serious issue when deploying to users who are alone in their business, using a computer for which my application might be the only application of consequence on their machine.

[tomp]

As I suspected, installing the Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) download from Microsoft did [color:red]NOT solve the problem.

Has anyone else experienced this configuration problem with an FM10 runtime on XP?

Other than telling users to get a new computer with Windows 7, my only other option is to limit them to my last FM9 runtime release. Neither is a very satisfying solution.

Please help.

[bcooney]

I'm sorry, all the FM11 runtime issues had me jump to the conclusion that that is what you were in the middle of.

FM10 runtimes on WinXP SP3 should work fine. I'm in no way a Windows expert, but this looked like a bit of help:

http://www.microsoft.com/downloads/details.aspx?FamilyId=32BC1BEE-A3F9-4C13-9C99-220B62A191EE&displaylang=en

Perhaps this WinXP box is missing these components?

[tomp]

It's interesting - the C++ 2005 download has the same file name as the C++ 2008. Got a feeling there's no difference in the 2. Will have my user install the 2005 just in case there is a difference.

At first I thought it was just one XP machine. That's my poor user that I talked into buying a new machine since the 'Geek Squad' at Best Buy and his other resources couldn't find a problem with his XP.

Then I thought it was just my new users since I hadn't heard from long-timers that they had a problem updating (the side-by-side test I've been doing was with a new user).

Now I have a long time user who tried to update to my FM10 runtime and has the problem.

All XP machines. I'm holding my breath waiting for a Vista machine to have the problem. My users are small business people who need my software to run their businesses.

This is snowballing out of control.

Is there any way to find out what the runtime is looking for when it gives the configuration failure message?

[TheTominator]

At this point in the saga I'm wondering if there is a problem with the way you prepared your latest runtime distribution.

Is it possible that you omitted one or more of the files or folders that are created by FileMaker Advanced?

The symptoms you describe suggest a missing .dll file.

Could it be that you manually trimmed the size of the runtime folder before distributing by eliminating some items (presumably ones you thought were unneeded such as support for other languages)?

Could it be that a virus scanner deleted files from your distribution due to a false positive result?

Could it be that your packaging/installer maker software didn't load in every file?

[tomp]

Thanks for the suggestions in tracking this down. Here's where I've been:

[color:red]

At this point in the saga I'm wondering if there is a problem with the way you prepared your latest runtime distribution.

Is it possible that you omitted one or more of the files or folders that are created by FileMaker Advanced?

[color:black] I don't think so. I used the same installer executable on 2 different XP machines - one at my left hand, one at my right. One worked, one didn't. I've reviewed the content of what my installer program is packaging and it appears complete.

The symptoms you describe suggest a missing .dll file.

Could it be that you manually trimmed the size of the runtime folder before distributing by eliminating some items (presumably ones you thought were unneeded such as support for other languages)?

[color:black]I do eliminate all but the English Extension Folder, and only include the 'User' and 'USenglish' files in the Extensions/Dictionaries folder to save some download time (It seems the runtimes are growing without bounds between FM releases). I've been trimming the language extensions for a long time (did it in FM9 too). If this were the issue, wouldn't I get the same result on those 2 machines using the same installer package??

Could it be that a virus scanner deleted files from your distribution due to a false positive result?

[color:black]Could be. Did have that experience once, but with a different failure. But it was a missing dll. Turned off the virus detector during the install and it went fine (don't remember if that was an XP, Vista, or Windows 7 machine. Virus detector started with a 'k' I think.

Could it be that your packaging/installer maker software didn't load in every file?

[color:black]Since I used the same executable to install on 2 side by side XP machines with different results, I don't think that's the problem.

I suppose the next time I encounter this I will suggest turning off any virus detection software to see if that makes a difference. I'll also add a 'welcoming' message to the installer suggesting turning off virus detection during the install. I've got users in several countries with widely varying computer expertise. I hope they know if and which virus detection they have, and how to turn it off/on!

Thanks for taking the time to generate these thoughts. I welcome any others!

[Adan Daroski]

That's an error in the program

unless you are a developer and have visual studio or visual c++ and you candebug it yourself, not much you can do except contact tech support for that application.could be an issue with the application, or something else that's installed

that's conflicting with the application...could be a few possibilities

"Craig" wrote in message

news:e93%[email protected]...

> To the point, I was running a program.

> I got the following error:

>

> Microsoft Visual C++ Runtime Library.

> Runtime error!

>

> Could someone advise me how to fix this runtime error?

>

> My OS is WinXP Pro /SP2.

>

> TIA. Craig

>

Edited April 19, 2010 by Guest

[Zcast]

Hey Tomp,

I have come across the same issue in my runtimes on XP, Vista, and 7. I had similar results, one station worked fine, but the other gave the same message you got. What I did was have them side by side compare they they had the same files in the installation folders, verified they had Redistributable c++ installed on both machines, and that their anti-virus was turned off during the install. This may seem stupid to say, but the runtime would not work until after rebooting the pc after the c++ install.(The Obvious!) Everything worked then on both stations. I believe Kaspersky was deleting some files as a result of a false positive. Funny thing was, we even uninstalled the c++, and everything stilled worked, using FM 11! I have only had the one issue in about 30 installs. Funny thing was it was the same PC, after they upgraded to vista, the re-install wouldn't work, and then after she upgraded to 7, it wouldn't work. Another thing I tried was compiling the runtime in FM 10 and 11, taking the runtime files from the 10 package, placing them in the 11 package, and everything worked without having to install the redistributable c++ with FM 11 runtime!

[TheTominator]

Another thing I tried was compiling the runtime in FM 10 and 11, taking the runtime files from the 10 package, placing them in the 11 package, and everything worked without having to install the redistributable c++ with FM 11 runtime!

That's big news!

If I am understanding you correctly, you have located the secret recipe to distributing FM 11 runtimes without the hassle of requiring a separate, Admin-needing installation of VC++ redistributables.

[Brudderman]

Another thing I tried was compiling the runtime in FM 10 and 11, taking the runtime files from the 10 package, placing them in the 11 package, and everything worked without having to install the redistributable c++ with FM 11 runtime!

Can you give some more detail about which files you placed in the 11 package? My 10 package has lots more files and folders than 11. But if this works, it's great news.

Thanks!

James

www.james-mc.com

Words To Live By

[bcooney]

FM just posted an FMA11 update that'll include the c++ files.

[Brudderman]

Thanks, Barbara! I'll head over there and get the update!

James

www.james-mc.com

Words To Live By