Upside Down Photos

[oakbridge]

I've developed an app for a user that has been working fine. It allows them to use the built-in camera, or to take photos from their Photo Library on the device and add them to a specific container field. I made some modifications to the app before the holidays but didn't touch the parts that dealt with photos. We also rolled it out to a few more iPads. Each device was working fine with the test records we created.

I received a call from them today and one of the users was trying to add pictures to the container field from the Photo Library on the iPad and the photos are being displayed in FM upside down. When the user looks at the photo in the Photo app on the iPad, they appear right side up. Any ideas on why this might be happening and how we can resolve the problem and turn the photos the right way?

[oakbridge]

I found out in a subsequent email from the customer that the pictures that are causing problems were taken with an iPhone and emailed to the iPad.

The iPhone is the culprit.

I just ran a series of tests taking pictures with my iPhone and sending them to my iPad where I tried adding them to the container field.

For some reason, the orientation is not being recorded correctly. Two pictures that I took holding my camera in portrait mode are being flipped sideways by FM Go. A picture that I took with the volume/shutter button on the top got flipped upside down, inside FM Go. A picture that I took with the volume/shutter button on the bottom was shown correctly.

All of these pictures are displaying correctly in the photo viewer on both the iPhone and the iPad.

[FM Bear]

I could have written the above question word for word.  We just implemented a similar field trial for iPads, and everything was working well, but then one of our technicians started having pictures mostly coming in upside down.  I'm trying to figure it out.  I can't replicate the affect on my iPad, but I'll ask him if he is using a phone to take the pictures and emailing it to himself, and then I'll check back in.   Thanks.  

[FM Bear]

I already got a reply from our technician.  He says that he takes the pictures with the iPad, and then inserts them from the camera roll.  He says he thinks he has figured it out.  It depends on the orientation of the iPad when he takes the picture.  However, I can't replicate this affect with my iPad.  However, I have an iPad Air, and I think he is using a 4th Gen iPad.  I will try to see if I can duplicate the affect with other iPad 4's at work.  

 

Also, evidently FM Go is orienting the photos based on metadata, because I exported one of the inverted photos, turned it upside down, and re-inserted the photo, and it still inserted upside down.