Error on app startup, "360Works Plugins Require Java 1.5 or later..."

[Michael McCrystal]

Having trouble: have followed various prompts to install Java updates but problem persists.

 

MacOS X 10.8.2, FMPA 12.0.3, latest SuperContainer download from 360Works site.

 

[john renfrew]

Is it the 32bit or the 64bit version you downloaded and installed?

[SCninja]

As is the implication from John, all 360Works products require a 32-bit installation of Java.

Signed,

[Prob]

Apple posted a "fix" (roll back to an older Java version) so you can run the 32-bit Java version: http://support.apple.com/kb/HT5559

[drrehak]

hmm.  just started having the same problem on a Windows XP machine.  latest Java is installed  (7 update 21)  latest SC plugin installed.  How do I tell if I have 32 bit Java?  I already tried:

uninstalling all Java.

reinstalling latest

 

[Joe Pampalon]

Hi all,

 

This has been resolved. drrehak was getting an error where the JVM could not be created with a -4 error (not enough memory). We were able to fix the problem by setting his paging file (virtual memory) to a higher initial and maximum size and by adding a custom memory heap file set to 128MB. 

 

If anyone continues to have this problem then please email me directly, and I will provide whatever support I can. I know this is a frustrating error to see when you have Java properly installed.