file won't open - FM GO just 'spins'

[tomp]

I have an FM  GO application that opens and runs on one ipad but not on another.

What might be the issue?

FM GO just spins when trying to open the file; other files provided with FM GO (e,g, contacts.fmp12) open just fine.

[Lee Smith]

What version of Go Software is installed on both iPads? Are they the same version?

[tomp]

the version of FM Go that will not open the file is 15.

the file was created in FM13 advanced and recently updated in FM15 advanced.

I have not been able to contact the other ipad holder now (the one that works), but that was installed some time ago. My guess is 13.

[Lee Smith]

37 minutes ago, tomp said:

the version of FM Go that will not open the file is 15.

Do you see the file in FMgo 15? It has to be loaded in FMgo 15.

If you see it, what happens when you say it doesn't open? i.e. I click on it and it does't react, or it opens and close without a dialogue, etc.

[tomp]

It is seen with the other list of files that came with GO (assets, contacts, etc.)

When it is clicked, the cursor just begins spinning (I assume meaning FM Go is not responding) and never stops.

We have deleted and reloaded FM GO and reloaded the app file to the ipad without resolving the issue.