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Claris Engage 2025 - March 25-26 Austin Texas ×

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Posted

I'm using the demo version of SMTPit to send mail. When I try to pull the email address from a field (ironically, called "email_address), it doesn't actually pull it. It'll say that it's "cleared." If I use a static address it works fine. Any ideas on why that would happen?

The calculation is:

External("SMTP-ClearAll", "") & "

Posted

I used SMTPit on a project early last year. The people at SMTPit provided very good support. So it may be worthwhile sending them an email.

Sorry I can't remember much about it to help with specifics.

Good Luck.

Garry

Posted

Hi,

this isn't a feature of the demo.

We use smtpit a lot and have not found this problem

did it work in the demo files that accompanied smtp-it.

what version of the plugin are you using?

Posted

Remember that External is a function that returns a result code. It sounds like you are confusing the result codes with the actual message. Assuming that you have a field called ResultCode, your script step would look like this:

code:


Set Field [ResultCode,

External("SMTP-ClearAll", "") & "
Posted

Hi Carrie,

I'm sure you have checked this, but if you are executing this script from the web, you must make sure that you have specified a record from which the email-address is to be taken, or, if you are sending one of these to multiple project managers, that you have placed the code in an approriate loop.

I know this is not a demo issue. Also, I concur with Gary that the folks at SMTPit are extraordinarily generous with their support.

good luck

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