Troubleshooting FM Go Connections Help

[boilnh2o]

Hello,

So we VPN in to our office network and then connect to our FM16 Server with either our laptops (Filemaker 16) or FM Go (16.0.4) 

One of our users can get as far as loading the two database icons from the server but when trying to open the file getting timed out connections. Even when connecting to the internet via a WiFi connection. At the same time, his laptop will connect.

Looking in the logs on the server  - there's no sign of the FMGo connection.

Looking at VPN logs (although we know he's connecting) shows a normal connection into our network.

Is there any other source of information that might illuminate the problem?

 

Thanks