Web Viewer -- "Unsupported Browser"?

[awatson]

Two new and identical computers. Purchased and configured at the same time.

Windows 7 installed on both.

Filemaker 11 installed on both.

IE Explorer installed on both.

Mozilla Firefox installed on both.

The Web Viewer works for Google Maps on one computer but not the other.

The failed Web Viewer provides the following error message:

 

"You seem to be using an unsupported Browser".

 

I've checked "compatibility view" and tried different configurations including disabled and enabled w/wo google.com. Always restarting both IE Explorer and FMP 11 after a change is made.

[Lee Smith]

Have you designated a primary browser in the  one that is not working?

[awatson]

I didn't know you could do that. I can't find any information from FMP Help. How does one do that?

[Lee Smith]

It’s a preference in the browsers. Also, I’m not a Windows developer, but I believe it will default to IE Explorer.

Edited October 13, 2015 by Lee Smith
Added the default part

[awatson]

Mozilla was the default in both. I changed the problem system so that IE is the default browser, closed IE 11 and FMP 11, restarted but still no luck. Thank you.

[ggt667]

Try to set both to FF; make sure IE, FF and FMP are all closed when you do this. Restart the machines and try again.

Edited October 14, 2015 by ggt667

[awatson]

Try to set both to FF; make sure IE, FF and FMP are all closed when you do this. Restart the machines and try again.

Thanks. No change to either.

It's odd because they are both brand new and both configured at the same time and have only a couple of third party programs installed including FMP 11, FF and scanning software.

[Josh Ormond]

FileMaker Webviewer doesn't use the browser. It uses the built in browser. Safari for OS X, IE for Windows. Changing the default would not have any impact on the function of the Web Viewer.

One thing to check that easily gets "out of sync" between 2 identical machines is Java. Make sure both machines are updated.

[awatson]

The error message provides two links. One is to "update to a modern browser". When I click on this link I get web pages that states that I'm currently using IE11.

[awatson]

FileMaker Webviewer doesn't use the browser. It uses the built in browser. Safari for OS X, IE for Windows. Changing the default would not have any impact on the function of the Web Viewer.

One thing to check that easily gets "out of sync" between 2 identical machines is Java. Make sure both machines are updated.

Neither had Java. I just installed Java on the problem computer but still it doesn't work.

[ggt667]

Does the error message state the version/build of ie11 used?

[awatson]

Does the error message state the version/build of ie11 used?

No.

Solution: Downloaded FMP 14. Tested webviewer in FMP 14 running Google Maps and it works fine. Following a hunch and not wanting to upgrade the solution, I tested 11 again. Now the webviewer in FMP 11 works.

Not sure what that worked but it did

.

Edited October 17, 2015 by awatson

[ggt667]

Perhaps uninstalling FMP 11 and reinstalling FMP 11 would give the same effect?

Edited October 18, 2015 by ggt667
typo

[awatson]

Perhaps ununstalling FMP 11 and reinstalling FMP 11 would give the same effect?

Perhaps, I don't know. It's working so I don't want to mess with it. Now, oddly enough I can't display pdf files in the web viewer, instead I get a windows dialog box that asks if I want to open or save the file. If I choose "open" then it opens it in Internet Explorer 11.

[awatson]

Now, oddly enough I can't display pdf files in the web viewer, instead I get a windows dialog box that asks if I want to open or save the file. If I choose "open" then it opens it in Internet Explorer 11.

The solution I found for the failure of webviewer to display pdf files was to install Acrobat Reader

[djlane]

I'm having the same problem now when displaying Google maps in a Web viewer.

The WebViewer says that my browser is not supported, but when I click on "Learn More" it shows that I have the latest version of IE (IE 11 on Windows 10)

The exact error message is "You are using a browser that is not supported by the Google Maps JavaScript API. Consider changing your browser.

I updated to the latest Java, still the same.

This google api page shows that IE 11 is supported  https://developers.google.com/maps/documentation/javascript/browsersupport

I have tried everything here http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/getting-message-that-ie-browser-is-not-supported/be916dc1-b8a8-4967-a2fe-eab537e47fea?auth=1

No change, and anyway Google Maps works fine in an actual IE 11 window.

The Web Viewer seems to actually work fine - just has that annoying message.

it's happening in Fm 14 and 15

[schamblee]

I suggest reinstalling FMP.    FMP uses IE Webkit.  

[jaboda]

I believe this is a bug in FileMaker. I have posted more details about this here.