Aussie John Posted May 15, 2015 Share Posted May 15, 2015 (edited) Hi From a script I am "saving as PDF" to a windows server ( from a remote Mac) and windows users are reporting a corrupt file - or at least a file which doesn't show all the text. Has anyone else had this issue? EDIT: this occurs if I save to the desktop first then copy to the server. thanks John Edited May 15, 2015 by Aussie John Link to comment Share on other sites More sharing options...
Aussie John Posted May 18, 2015 Author Share Posted May 18, 2015 Bump before I register this as a bug is anyone able to confirm if a SAVE AS PDF on a Mac gives a PDF with errors in a windows environment. Thanks Link to comment Share on other sites More sharing options...
LaRetta Posted May 18, 2015 Share Posted May 18, 2015 I am not able to test on Windows right now to verify, John, sorry. But if you report it to Report An Issue then they can test and confirm for you also. :-) Link to comment Share on other sites More sharing options...
Steve N Posted May 18, 2015 Share Posted May 18, 2015 I have this same issue with Mac Yosemite. It happens when I save to desktop AND when I send pdf in email. It does not happen when I open and run script in 13. It happens on one layout, but another layout works ok. Attached is an error I get when opening the PDF. Link to comment Share on other sites More sharing options...
Aussie John Posted May 18, 2015 Author Share Posted May 18, 2015 Hi Steve that is the error my users are getting. Link to comment Share on other sites More sharing options...
Steve N Posted May 20, 2015 Share Posted May 20, 2015 Since one layout works and the other does not, I am in the process of rebuilding the offending layout in 14. I have done only part and so far it works ok. Link to comment Share on other sites More sharing options...
Aussie John Posted May 20, 2015 Author Share Posted May 20, 2015 Hi Steve - any idea what caused your issue? I tracked mine down to a couple of portals. Link to comment Share on other sites More sharing options...
Steve N Posted May 22, 2015 Share Posted May 22, 2015 I spent the better part of today rebuilding the layout form scratch. I took this opportunity to add updated features since the layout is many years old. I intentionally did not copy paste anything. When I finished I had the same corruption issue. I did test part way thru and was going good. Going to take a break before hitting it again. I will start peeling items off to see where the issue is. Link to comment Share on other sites More sharing options...
Newbies ericjungemann Posted May 22, 2015 Newbies Share Posted May 22, 2015 (edited) John, A month ago, we had an issue where a PDF we produced for emailing was not readable by PCs. As we investigated, it turned out that the problem was reproducible. Reader on PCs could NOT read it but 3rd party PDF viewers, Preview on the Mac etc. all could. Of course, since most folks read PDFs with reader, we needed to figure out the problem. It turned out to be a font issue on our layout. A couple of days down the drain trying all kinds of tests to figure it out with end users and our own testing. Now we know what to look for in the future (as I'm sure the more knowledgeable folks here already know). Not directly a FileMaker issue. It just shows that the PDF standard (and I might add the PNG and JPG standards) are a bit elastic between the various viewers out there. Mac OS X 10.10.3 has some issues with Preview being 'more strict' on viewing some files. Eric Edited May 22, 2015 by ericjungemann Link to comment Share on other sites More sharing options...
Steve N Posted May 23, 2015 Share Posted May 23, 2015 I have done some further research. The layout I am using has several portals. If any of the portals has no records AND I use the script step to save to a PDF it fails. If all the portals have at least one record it works the pdf reads fine. If I print the layout and manually save as a pdf (with some portals empty) the PDF reads fine. I have tested this on several records and 2 layouts. Same results each time FMS Server 13.05.520 FMPA 14.0.1 PDF Reader 10.1.14 Link to comment Share on other sites More sharing options...
Aussie John Posted May 24, 2015 Author Share Posted May 24, 2015 Come to think of it I ended up deleting a portal to get it to work ( that was empty) Link to comment Share on other sites More sharing options...
Aussie John Posted May 28, 2015 Author Share Posted May 28, 2015 Steve - I have posted a link for submitting a file to Filemaker forums on the thread there. cheers John Link to comment Share on other sites More sharing options...
Newbies mariocanta54 Posted May 31, 2015 Newbies Share Posted May 31, 2015 I have this same issue with Mac Yosemite. It happens when I save to desktop AND when I send pdf in email. It does not happen when I open and run script in 13. It happens on one layout, but another layout works ok. Attached is an error I get when opening the PDF. I have the same error Link to comment Share on other sites More sharing options...
Lee Smith Posted May 31, 2015 Share Posted May 31, 2015 Has anyone reported this issue to FileMaker. As LaRetta suggested in her post I am not able to test on Windows right now to verify, John, sorry. But if you report it to Report An Issue then they can test and confirm for you also. :-) FileMaker is the only one that can FIX a bug. Link to comment Share on other sites More sharing options...
Steve N Posted May 31, 2015 Share Posted May 31, 2015 Yes I posted here and it http://forums.filemaker.com/posts/43f4da4247 Link to comment Share on other sites More sharing options...
Lee Smith Posted May 31, 2015 Share Posted May 31, 2015 Thank you for making the report. Sounds like FileMaker is NOW working on a fix. Link to comment Share on other sites More sharing options...
James Gill Posted August 3, 2015 Share Posted August 3, 2015 Huh. I called FileMaker support 3 weeks ago with this EXACT bug and they were 100% adamant that it was a File or layout corruption issue and refused to open a ticket or anything. Seems to be a recurring theme from their support that unless you're using a bone stock file, they pin the issue on your solution and not FileMaker itself. Link to comment Share on other sites More sharing options...
JerrySalem Posted August 4, 2015 Share Posted August 4, 2015 Steve If you delete empty portals the PDF issue goes away. Have you tried Hiding any empty portals on the layout? With the empty portals hidden does the resulting PDF open without issue? This couldn't be a work around. Jerry 2 Link to comment Share on other sites More sharing options...
Newbies JLawrence Posted October 10, 2015 Newbies Share Posted October 10, 2015 It was definitely the empty portals causing the problem in my apps. I fixed it by using "Hide Object When" (portal table::recordID = 0). Link to comment Share on other sites More sharing options...
Newbies Data Maven Posted October 15, 2015 Newbies Share Posted October 15, 2015 JerrySalem/JLawrence - Thanks -- your fix just worked for me - a client just came across this issue on a recently upgraded file. Windows 7, FM 14/FM 14 Advanced. Link to comment Share on other sites More sharing options...
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