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Claris Engage 2025 - March 25-26 Austin Texas ×

Getting Transaction data from Plastic

Ben Douglas

By Ben Douglas
in 360 Works General Support

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Ben Douglas

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Hi, we recently switched gateways from Plug n' Pay to PayTrace, but we are suddenly finding that the returned raw response has significantly less data. If a card fails it does not even give us the reason why it failed. Also I've tried capturing the transaction data using CCLast___ and nothing seems to give any good information. Am I missing something? Is this something to discuss with the gateway? Have any other people using 360works with PayTrace found a way to handle this?

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