User being forced to print in black and white

[mleering]

Hey all;

I'm working with a client who has a multi-file .fmp12 solution.  Every time she attempts to print from one specific file, it prints out in B&W, despite her selection of colour from the printer drivers.  Printing from other .fmp12 files is fine, and printing from other applications is fine too though.  I've gone through all of the Preferences and File Options, and couldn't find anything that fit the bill, so I went so far as creating a clone of that file, and resetting the print setup options... still to no avail.  Has anyone else experienced anything similar? Got any suggestions on what else I could try?  

 

Also, when we first go into Print Setup's options, we get presented with this dialog box (see attached image).  Obviously, we've tried unchecking the box to use Xerox's black and white conversion, but even that doesn't do the trick for us.

 

Thanks in advance; 

Matt

Edited October 25, 2016 by mleering
Included screenshot of printer driver error