pc FMS 12 Admin Console will not start

Ziphius · September 17, 2013

I have the following setup but I'm unable to start the Server Admin Console:

Filemaker Server 12 Advanced License

Filemaker Pro Advanced 12 Software

Dedicated Hosting Computer:

MacBook Pro (2.33 GHz Intel Core 2 Duo, 3 GB Ram)

Mac OS X Lion 10.7.5

Java 7

Web Sharing is Enabled in System Preferences/Security but:

1. according to the FMServer setup guide, if I enter http://127.0.0.1//~yourshortusername/ I should know if Apache is running properly

2. when I type "http://127.0.0.1//~yourshortusernam/"I get "Forbidden, you don't have permission to access /~yourshortusername/ on this server (and yes I am substituting my actual username)

3. when I type just http://127.0.0.1// it returns "It works!"

4. when I type http://127.0.0.1//yourshortusername/ without the ~, I get "Not Found, the requested URL/username" was not found on this server.

The Setup Guide states the Firewall Setup should allow for the following ports:

Ports 5003, 16000, 16001, 80, and 443 available and open in the Firewall

Ports 5013, 5015, 16004, 16008, 16010, 16012, 16014, 16016, 16018, 16020, 16021, and 50003 available but not open in the Firewall

I have no idea how to set all this up since there are no options for ports in System Preferences/Security/Firewall. I tried using NoobProof but even that wasn't straight forward, especially in terms of making ports available to the machine and not open in the Firewall, I have no idea how to do this.

There is no other Filemaker Server running on this computer, nor is Filemaker Pro running when I try to launch the Admin Console.

When I do try to start the Server Admin Console, it tells me "the Start Page is not available, the Admin Server process may not be running, a required port may not be available, or your machine may be running slowly".

How do I troubleshoot which one of these issues are my problem, or if it's something else?

Any assistance would be greatly appreciated.

Mark

Wim Decorte · September 17, 2013

If this machine is not going to be exposed to the internet or accessible from the internet then you can try with the firewall off. That opens all the ports.

That machine is *NOT* a good FileMaker Server. Very slow, very slow hard drives and the amount of RAM is minimal.

You mention that you make sure that FMP is not running when you open the admin console. You actually have to make sure FMP is not running at all when you start FMS overall, not just the admin console. Otherwise FMS will try to grab the same port (5003) that FMP already has and will fail to start.

When you use Activity Monitor, what process do you see that start with "fms"?

Ziphius · September 17, 2013

The plan was to test it out on a local personal server, make sure its all working properly before moving it to an online dedicated hosting server (dedicated since I need to run SuperContainers with the plugin to allow IWP). The Activity monitor shows java using 145% CPU and kernel_task using 48.2%. This obviously can't be good. I rebooted the computer and turned off the firewall but still no go.

I have an iMac (3.33 GHz Core 2 Duo, 8GB ram, Mac OS 10.8.5), so I installed FMServer 12 on here but also no luck (admin console start page not available). I tried to ping the Apache server as well, even after enabling web sharing in Mountain Lion following these instructions ([url="http://reviews.cnet.com/8301-13727_7-57481978-263/how-to-enable-web-sharing-in-os-x-mountain-lion/"), but the response is Safari can't connect to the server 127.0.0.1.

So it doesn't appear to be just the slow processor, and it's not the firewall.

Any suggestions?

Wim Decorte · September 17, 2013

what version of FMS12 are you trying to install? It should be v4.

Where do you get stuck? Does the deployment wizard actually start?

Ziphius · September 17, 2013

FMS12.0.4.405

I have the FM Start Page icon on my desktop, when I click it, it try's to connect to the Admin Console Start Page but fails and gives this error:

Right nowThe FileMaker Server Admin Console Start page is not available.

It seems at one point it went a little further and began the admin console initiation by downloading "admin_console_init_webstart.jnlp" but when I run this program I get "unable to launch the application" with the following server error response:

java.io.IOException: Server returned HTTP response code: 500 for URL: http://localhost:16000/admin_console_init_webstart.jnlp?install=multi

at sun.reflect.GeneratedConstructorAccessor1.newInstance(Unknown Source)

at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)

at java.lang.reflect.Constructor.newInstance(Constructor.java:526)

at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1675)

at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1673)

at java.security.AccessController.doPrivileged(Native Method)

at sun.net.www.protocol.http.HttpURLConnection.getChainedException(HttpURLConnection.java:1671)

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1244)

at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)

at com.sun.deploy.net.BasicHttpRequest.doGetRequestEX(Unknown Source)

at com.sun.deploy.cache.ResourceProviderImpl.checkUpdateAvailable(Unknown Source)

at com.sun.deploy.cache.ResourceProviderImpl.isUpdateAvailable(Unknown Source)

at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)

at com.sun.javaws.Launcher.updateFinalLaunchDesc(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.launch(Unknown Source)

at com.sun.javaws.Main.launchApp(Unknown Source)

at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

at com.sun.javaws.Main.access$000(Unknown Source)

at com.sun.javaws.Main$1.run(Unknown Source)

at java.lang.Thread.run(Thread.java:724)

Caused by: java.io.IOException: Server returned HTTP response code: 500 for URL: http://localhost:16000/admin_console_init_webstart.jnlp?install=multi

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1626)

at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:468)

... 15 more

No_access · September 18, 2013

What version of Java are you using.

Ziphius · September 18, 2013

The Java control panel sates "Your system has the recommended version of Java"

Java 7 Update 40

No_access · September 18, 2013

To me this appears to be a java issue, The Java control panel is only telling you that you have the latest version

I would try a different java update and see if you get the same thing.

Ziphius · September 18, 2013

Ok, downloaded the Java update directly from the internet, installed it, ran the FMS12 Start Page, it launches in Safari Browser and downloads "admin_console_init_webstart.jnlp", which I have to open manually, which then runs the FM12 Server Admin Console and ends with the error "Unable to launch the application, Unable to load resource: Http://localhost:16000/admin_console_init_webstart.jnlp?install=single

Exception:

com.sun.deploy.net.FailedDownloadException: Unable to load resource: http://localhost:16000/admin_console_init_webstart.jnlp?install=single

at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)

at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)