I have a client using Windows 8 that is getting an error when trying to auto-update the new version of FTPeek. We're using the 360Works hosted update database. It worked fine on a Mac at the client location using the same database. The error is "FTPeek failed to initialize". When I looked in the extensions folder, the new plug-in was there with a .new extension and the old one was intact. Any ideas what would cause this?

The versions of our plugins that we released last week, including FTPeek version 1.66, can't be auto updated over the old versions, due to auto update having issues in those old versions. If you manually remove all copies of our plugins (possibly aided by our auto-updated plugin removal tool at http://static.360works.com/remove-plugins ), you should then be able to install the new version (automatically or manually).

 

If you're still having any issues, check to see if any logs are being generated in your C:Users[username]360Works directory and attach them if so.

Is the issue Windows only, or both because it "seemed" like the Mac updated without issue.

 

Jason

Auto-update isn't supported or expected to work on any platform when updating from the old versions to any of the new versions released last week. It's definitely possible that it could work in certain situations, as you've seen.