FM Pro client never reconnects

[Hijack]

Maybe it's just our enterprise's network but our FM clients never seem to reconnect on a loss of network (wifi, wired, VPN, anything).  We always get the endless "Reconnecting..." dialog on the fat client even on the shortest of disconnects and phantom disconnects where the network link is never truly lost.  Go clients seem happy as a clam to reconnect in almost any scenario though. 

Anyone have a suggestion on what to look at to try and improve this?

Thanks

-David

Edited December 11, 2018 by Hijack

[T.Bailey]

I'm also experiencing this.  Would some kind of "manual approach" be more successful?  I wonder if others have found a work-around... 

[Wim Decorte]

The question is why the disconnects happen in the first place; and to solve that.  FM client to FM Server is an always-on bidirectional stream of data and heartbeats, making FM the 'canary in the coal mine' for any network issues.  So I wouldn't spend time trying to make the reconnect work but rather focus on fixing the reasons for the disconnect.

[T.Bailey]

Love the canary analogy 🙂  

Poking into the "coal-mine", I've suspected some issue with the Filemaker-Cloud (AWS) server, so I restarted the instance hoping that would solve issues (such as Webdirect suddenly unable to "View as PDF", when yesterday it worked fine).   

Would appreciate any hints at troubleshooting the Filemaker-Cloud server.  The admin console seems a bit limited.

Troy

[Wim Decorte]

Given that this is a cloud server, chances are that it is not server-side but along the path to and from the server, the vagaries of the internet, latency, but it could still be your network equipment too (flaky router or switches, wonky wifi,...)