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Send Mail: Stopped Interacting with Outlook Email Client


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I have a client that has been using a send email script step  that brings up the outlook email client on the desktop.  This as worked for years no problem.  It has stopped work on 3 of 35 computers within the last two weeks.  I talked with there IT personal and they have assured me that no updates have happened.  The actual error is -

Microsoft Office Outlook

Either there is no default mail client or the current mail client cannot

fulfill the messaging request.  Please run Microsoft Outlook and set it as

the default mail client.

 

I have double checked with system default  and Outlook's settings.  Both are set to default.

The client is using the latest version of office 360's and the latest version of FileMaker 18 advance. Both 64bit.

Any suggestions are welcome.

Screen Shot 2020-09-11 at 3.11.12 PM.png

Screen Shot 2020-09-11 at 3.17.22 PM.png

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  • 4 months later...
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I am Running FM Pro 17 Adv and Microsoft Outlook (Office 365) on MacBook Pro Mojave OS 10.14.6.  Filemaker and Outlook both 64 bit and Outlook set as default email client.  When using send mail from a found set, and attaching a file using the FM send mail dialog box, the emails cannot be sent. Nothing happens and no error messages.  The emails go out fine with no attachment.

Any suggestions?

 

 

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