I have got a "Sorry, filemaker is unable to continue printing. (error - 30872)" in a FMServer shared installation. The client that has the first issue

Machine profile:

iMac i3 - 3,06 Ghz - 10.6.6

FMaker 11.0.4

Three printers installed in the OS

I also got the same issue with other mac. Machine profile:

iMac Intel Core 2 Duo - 3,06 Ghz - 10.5.8

FMaker 11.0.3

Two printers installed in the OS

I do print with no problems

macbook pro - intel core2Duo 2,8 GHz

FMaker 11.0.3

Eleven printers installed in the OS

Have googled for a -30872 error but no success.

Any clues??

Thanks in advance.

I'd update the i3 to 10.6.8 and make sure the most recent printer drivers are installed on all machines.

What is being printed, and what is the printer? Also try increasing FMP's memory cache (in the preferences).

Thanks for the suggestions, Vaughan.

I will try the preference issue that i have not used on the post FM6 versions, to tell you the truth.

The point in this case seems to be a broad issue rather than a single machine configuration.

Although, as you point, usual regular and careful soft updating usually solves the issue.

More data:

Another i3 iMac with same MacOS was printing the record list... surprise!! :-)

The server side:

Database (is only 1 file) is shared in a xServe 10.6, under FMServer 11.

What does it print

The stuff to be printed is a list of work orders.

When you open the stuff you see a portal with work orders you can play with some controls in order to see your orders, one customer orders, by status... and you should be able to print that portal.

The script pretty simple <<--translated from spanish sorry about it :

set variable

go to related record on Work Orders table [Only related; new window]

Sort the found set

Printer setup

Print (in the script it is recorded the addrees:

Print [ Visualized records; All pages; Orientación: Horizontal; Paper size 8,26pda x 11,69pda; Scale: 60% ]

[ Restore: Phaser 7400DN (00:00:aa:91:15:b3)-1; No dialog ]

Close window

I am worried about this issue because I have in another customer with a different tricky situation with FM 11. I will post the issue as soon as I recopile the data on that net. And I have the feeling that the printing architecture is more unstable with Filemaker 11 and the mac. Windows PCs seem to work flawlessly (right in the same networks).

Thanks again.

Best of all,

I have also noticed that the 3 button control of the mac window (in the "filemaker is unable to continue printing" iMac, of course) remain dark grey instead their usual red, yellow, green appearance.

Unrelated maybe?

Just to close the issue.

We observed that the Printing's Systems settings where nor behaving properly cause the default printer did not remain stored when selected. The point was a macos issue as others commented.

Proper google searching focused in this Default printer issue drove us to

https://discussions.apple.com/thread/2269063?start=0&tstart=0

where you can find how to change the owner / username of the cups directory.

Needless to say that after configure it all the printing issues in Filemaker vanished.

HTH.