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Server Closing Connections


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Greetings all,


My company has a remote virtual Windows Server 2012 instance set up with an installation of FileMaker Server 13. One issue we are seeing in the logs and have experienced ourselves is that occasionally a FileMaker client is getting kicked off the server even though the user is actively using a hosted file. The error is as follows: 'Client "Fake Person" no longer responding; connection closed. (10)'. I have tried to research what might cause this error. My understanding is that FileMaker Server will periodically ping connected clients to verify the connection. If the ping fails, the user is disconnected. In that case, the previously mentioned error will show in the logs. However, in my situation, we have received the error while the client is actively using a file.


I know there are a lot of factors to take into account including internet speed, firewalls and user hardware. However, this has happened periodically across several users including myself so I would like to research the error more.


Has anyone else experienced this problem? Anyone know more about the connection closed error? 


Thanks ahead for the help,


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