WebDirect display problems

[Donald Clark]

I have a FileMaker server 13.v10 database solution that changed somehow during development and now does not display several WebDirect objects properly.

For starters, the text shows up as white on a white background, which it did not do before.  We have been and are using the Cool Grey theme.

Other problems with display:

1.  3 value lists will not display:  One a regular list from a set of values, another list from a related layout, and a third a filtered list from another layout.  Another value list works normally

2.  A picture in a container field (locally stored, not external yet) does not show.

3.  A filtered, sorted portal does not show the records, nor are they accessible in the portal. The filtering and sorting are straightforward.

We have tried several things to correct the issue:

1.  Made a new layout, grouped everything together and paste it on the new layout.

2.  Made a new layout and made the fields and portal from scratch.

3.  Simplified and changed the relationships to the portal

4.  Substituted simplified relationships for the value lists (just for testing.

5.  Tried the db on FM Server 16 and made most of the changes above, nothing was different.

6.  Used Dropdowns, Popups, and radio buttons, no change in behavior

7.  We had FMDiff examine the db for corruption, but they found no problems, so file corruption is not an issue.  We also compacted the db in order to reindex all indexed fields, but that did not help.

 

Everything works fine using FM client.  Only WebDirect has problems.

 

 

A photo showing the problems on WebDirect is attached, as is a photo showing the fields properly displayed in FileMaker Client.  Please forgive the look and feel; the photos show the layout as we made changes and are troubleshooting.

Has anyone seen this before?  Do you have any ideas how to fix it?

 

Thanks for your help.

[Fitch]

My guess is that the missing data is from a related file, and the file is not authenticating correctly.

[Donald Clark]

Thanks for your feedback.

It's a single file solution, so no related file and now authentication needed.  Also, it works fine in Client, just not in WebDirect.

 

 

[Fitch]

Something in the startup script? E.g., are you looking at a found set of none?

[Donald Clark]

Thanks for your feedback.

It's a single file solution, so no related file and now authentication needed.  Also, it works fine in Client, just not in WebDirect.

 

 

Solved!  It seems we did not try enough alternate themes to the Cool Gray theme.  The Vibrant theme fixed all the major problems, but still has some minor issues, such as Italic text on WD not present in FileMaker, and the need for a black background with white text for one of the portals.  Other than that, functionality is 100%!

[Fitch]

Well that's good, but hmmmm. A theme was the first thing I thought of, but it doesn't seem possible that a theme would cause a value list to display <no values defined>.