don't get some major features in FM 8.5

[sm]

I installed FM 8.5 and FM 8.5 advance on some

of our systems. Some major features are missing.

I can't convert a FM 6 DB. After borrowing

someone's system and got the DB converted, I'm

able to do the basic fuctions with the DB, but

not able to do "save copy as..". The error msg

says:

This command cannot be used by this installation

of FileMaker.

It seems like the SW I got only allow to do simple

browse/edit features. I called the sales dept of

FileMaker, I was told the SW I purchased should

be allowed for full feature. I don't even have an

access code for one technical support.

Can anyone share your thoughts on what my problem

could be? why I don't get the access code for at

least one tech support? Who should I ask for help

from FileMaker?

Your help would be much appreciated!

--SM

[Ted S]

sm,

The file conversion from v6 to v8 (actually v6 to v7) can be troublesome depending on your individual situation. Filemaker has some "white papers" on their web site that address the upgrade issues specifically. This topic has also been discussed here extensively but mostly when v7 first came out.

[sm]

Thank you Ted for your reply. I am not worrying

about the conversion because I have a consultant

to help for converting the DB. My main problem

is the FM 8.5 installed on our systems, which

only allow us to use the basic funtions. What

could be wrong? license issue? or should I install

version 8 first because I purchased version 8 and

got an email for a link to version 8.5. I don't

even have an access code for one support call.

I tried to call FM support and can't get to

anyone.

Again, appreciate any help.

SM